DONATION UTILITY ASSOCIATE TRAINEE

Goodwill Industries of Southern New Jersey and Phi•Philadelphia, PA

11d•$17 - $17•Onsite

About The Position

This role involves accepting donations, providing excellent customer service, and assisting with various tasks within the store. The associate will also receive cross-training in other areas to support individual growth and company productivity. Key responsibilities include maintaining a clean and organized donation area, assisting donors, processing merchandise, and ensuring a safe working environment.

Requirements

Must possess professional etiquette.
Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
Reliability: The trait of being dependable and trustworthy.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Accountability: Ability to accept responsibility and account for his/her actions.
Working Under Pressure: Ability to complete assigned tasks under stressful situations.
Ability to pass a training certification class if needed for double stacker.
Demonstrate knowledge and ability to operate pump jack and/or double stacker.
Enthusiastic: Ability to bring energy to the performance of a task.
Accuracy: Ability to perform work accurately and thoroughly.
Ability to communicate and understand instructions, both verbal and written, in English.
Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
Ability to meet physical demands of position.
Ability to be flexible and assist other areas of the store when needed.
Vision corrected to within normal limits.
Sense of sound (ability to hear donation bell).
Sense of touch.
Ability to function in a hectic work environment with occasional periods of high stress.

Nice To Haves

Must be donors vehicle within 30 seconds of arrival
Smile and make eye contact with every donor
Wear Personal Protective Equipment and follow dress code at all times
Offer every donor a receipt at the beginning of each donation
Always go above-and-beyond for our donors

Responsibilities

Follow all Goodwill policies and safety procedures.
Accept all donations from customers and provide a positive customer experience.
Keep the donations area clean and organized.
Greet every donor and acknowledge those waiting.
Assist with every donation and treat every donation with respect.
Thank every donor for supporting job training and education initiatives.
Receive cross-training as Barcoder and Processor Trainee.
Correctly label outgoing gaylords.
Maintain the placement of all merchandise and the organization of the production room.
Sort donations into correct categories.
Assist customers with loading furniture or other items.
Present and obtain customer signature on waiver for furniture purchases.
Assist with sale tickets and sold signs for furniture, electrical, and other large items.
Assist in loading or unloading of merchandise onto/off trucks or trailers.
Operate pallet jack, sit-down and/or standing forklift safely.
Conduct daily safety inspection on all company owned equipment.
Report all non-employee and employee injuries in a timely manner.
Ensure all safety rules are complied with and appropriate safety equipment is used.
Maintain work areas in a clean, uncluttered, hazard-free condition.
Immediately take action and/or report any unsafe or potential hazards.
Maintain a clean and neat personal appearance at all times.
Wear company-issued uniform.
Attend work regularly.
Perform other essential duties as assigned.