Part-Time Donation Services Associate - Wadsworth Store

Goodwill of Colorado • Lakewood, CO

14h • Onsite

About The Position

This part-time position is ideal for individuals who are energetic, enjoy serving the community, and like being outdoors. The Donation Services Associate is the primary point of contact for customers dropping off donations at retail centers and stand-alone donation centers. The role involves providing excellent and friendly customer service, assisting customers with unloading donations, and handling donated items with care and respect. The associate will also be responsible for sorting donations, maintaining a safe and organized environment, and potentially managing remote donation sites.

Requirements

• Excellent customer service skills are a must.
• Availability to work evenings and weekends is a must.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Able to obtain Powered Equipment Operator certification to safely operate equipment.
• Ability to operate hydraulic baler and forklift.
• Ability to be forklift certified.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Nice To Haves

• A High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.

Responsibilities

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a back-up for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Benefits

• Paid holidays
• Sick leave
• Jury duty leave
• Bereavement leave
• Pre-tax or post-tax (Roth) contributions to retirement plan (must be 18 years of age to participate)
• Daily Pay option

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees