Part-Time Donation Services Associate - Durango Store

Goodwill of Colorado•Durango, CO

7d•Onsite

About The Position

The Donation Services Associate is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers. This position provides excellent and friendly customer service by greeting customers promptly and assisting as needed, which may include lifting or unloading donations from a customer’s vehicle. Associates are expected to handle donated goods with care and respect. This position works outside in all weather conditions and requires excellent customer service skills.

Requirements

Must be able to make decisions by following Goodwill standards and guidelines.
Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
Must be able to work in various weather conditions with varying temperatures.
Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
Ability to read, comprehend, write, and communicate effectively in English.
Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
Heavy lifting (45 lbs & over) - FREQUENTLY
Moderate lifting (15-44 lbs) - CONTINUOUSLY
Light lifting (14 lbs & under) - FREQUENTLY
Heavy carrying (45 lbs & over) - FREQUENTLY
Moderate carrying (15-44 lbs) - FREQUENTLY
Light carrying (14 lbs & under) - FREQUENTLY
Pushing/Pulling - FREQUENTLY
Reaching Above Shoulder - FREQUENTLY
Reaching At Shoulder - CONTINUOUSLY
Reaching Below Shoulder - CONTINUOUSLY
Twisting - FREQUENTLY
Bending - FREQUENTLY
Kneeling/Crawling - FREQUENTLY
Squat - FREQUENTLY
Climbing (Use of legs only - stairs) - OCCASIONALLY
Climbing (Use of arms & legs - ladders) - OCCASIONALLY
Hearing - FREQUENTLY
Vision (close) - CONTINUOUSLY
Vision (distant) - OCCASIONALLY
Vision (depth perception) - FREQUENTLY
Hands/Fingers (Simple grasping) - CONTINUOUSLY
Hands/Fingers (Fine Manipulation) - FREQUENTLY
Hands/Fingers (Repetitive Movements) - CONTINUOUSLY
Walking - CONTINUOUSLY
Standing - CONTINUOUSLY
Speaking - CONTINUOUSLY
Working in various weather conditions/varying temperatures.

Nice To Haves

A High School diploma or equivalent is preferred.
One (1) year of retail experience is preferred.

Responsibilities

Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
Assists every customer by unloading donations from vehicle or other areas.
Ensures that donated items are handled with care and sorted into appropriate bins or production areas.
Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
Maintains remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
Ensures supplies are kept well stocked at remote site as necessary.
Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
Provides timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
Follows all retail center/donation center policies and procedures.
Assists drivers in loading and unloading donations onto the truck when necessary.
Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
Crosstrain in other departments or areas; acts as a back-up for other areas as required.
May be required to report to the store ADC or stand-alone center when necessary.
Job duties may extend beyond the tasks listed and may include additional responsibilities as required.