Donation Processor & Receiver (DPR) - In Store - Niagara Falls

Hearts for the Homeless•Buffalo, NY

6d•Onsite

About The Position

Hearts Thrift Stores is looking for a dependable and hardworking Donation Processor & Receiver (DPR) to join our team in Niagara Falls. The DPR plays an important role in keeping our store running by helping move donated goods from our community to the retail sales floor. This is an active, hands-on position that includes working with donors, receiving and sorting donations, pricing merchandise, and preparing items for the retail team. If you enjoy staying busy, working with people, and being part of a team while supporting a mission-driven organization, this may be a great opportunity for you.

Requirements

Reliable and punctual attendance
Availability to work flexible shifts Monday–Saturday
Ability to work a minimum of two Saturdays per month
Ability to work in a fast-paced environment and manage multiple tasks
Ability to work independently and as part of a team
Strong customer service and communication skills
Attention to detail
Ability to stand and remain active for extended periods
Ability to lift and move boxes and bags of donated items weighing up to 35 pounds
Basic computer skills, including email, Google Docs, Microsoft Word, and point-of-sale systems
High school diploma or GED preferred
Retail or sales experience preferred
Experience working with volunteers preferred

Responsibilities

Receive and process donations from members of the community
Welcome donors and provide friendly, respectful customer service
Assist donors with unloading donations and issue donation receipts
Share the Hearts Thrift Stores mission and thank donors for their support
Screen incoming donations according to company guidelines
Sort and separate donated materials
Identify quality merchandise and seek guidance from management when needed
Price, tag, and organize merchandise for the retail sales floor
Work efficiently and accurately in a fast-paced environment
Meet daily production expectations and accurately report production numbers
Communicate any challenges or barriers that may affect production
Keep donation, presort, processing, and staging areas clean, organized, and ready for the next shift
Monitor inventory and communicate supply needs to management
Follow company policies, procedures, donation guidelines, and pricing standards
Work with volunteers and provide clear direction when needed
Work independently and responsibly to complete assigned duties
Follow the Code of Conduct outlined in the employee handbook
Perform other duties as assigned