Donation Processor: Apparel
About The Position
Join Goodwill of the Finger Lakes as a Softline Processor, where you will play a key role in preparing donated apparel, shoes, and accessories for our retail stores. This hands-on role requires an eye for style, quality, and detail, contributing to great shopping experiences while supporting community programs. The position involves sorting, assessing, hanging, tagging, and labeling merchandise based on quality and brand standards, while also building knowledge of apparel brands and trends. You will be expected to meet daily and bi-weekly production goals, maintain a friendly and helpful attitude towards customers and team members, and assist in addressing customer concerns. Additionally, you will act as a positive team member by sharing ideas and communicating concerns, maintain organized workstations, and help keep the store clean and safe. This role also includes performing additional duties and cross-training in other areas as assigned.
Requirements
- Ability to read, understand, and complete production documentation
- Clear communication skills for working with customers and teammates
- Willingness to learn, accept feedback, and contribute to team success
- Must have open and flexible availability
- Willingness to work nights, weekends, and holidays is required
- Standing and walking for extended periods
- Frequent bending, reaching, crouching, kneeling, and lifting
- Regular lifting, pushing, and pulling of items (up to 25 lbs frequently, heavier with assistance)
Nice To Haves
- High school diploma or GED preferred
- Previous retail or production experience preferred, but not required
Responsibilities
- Sort and assess softline items such as clothing, shoes, accessories, and other textiles based on quality and brand standards
- Hang, tag, and label merchandise accurately using our production and pricing systems
- Build and demonstrate ongoing knowledge of apparel brands, trends, and softline merchandise
- Meet daily and bi‑weekly production goals by efficiently processing donated items
- Maintain a friendly, welcoming, and helpful attitude with customers and team members
- Greet customers warmly and assist in addressing concerns in a courteous, respectful manner in line with retail policies
- Act as a positive, supportive member of the team by sharing ideas and communicating concerns with coworkers and leadership
- Maintain clean, stocked, and well‑organized workstations and request supplies as needed
- Help keep the interior and exterior of the store clean, safe, and organized
- Perform additional duties and cross‑train in other areas as assigned
Benefits
- Production incentive program which rewards team members for meeting or exceeding established production standards
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
