Donation Processor: Apparel

Goodwill of the Finger Lakes•City of Rochester, NY

3d•$0 - $18•Onsite

About The Position

Join Goodwill of the Finger Lakes, where our mission is elevating people, community, and planet for a good today and a better tomorrow. As a Softline Processor, you play a key role in preparing donated apparel, shoes, and accessories for our retail stores—helping create great shopping experiences while supporting programs that strengthen our community.

Requirements

Ability to read, understand, and complete production documentation
Clear communication skills for working with customers and teammates
Willingness to learn, accept feedback, and contribute to team success

Nice To Haves

High school diploma or GED preferred
Previous retail or production experience preferred, but not required

Responsibilities

Sort and assess softline items such as clothing, shoes, accessories, and other textiles based on quality and brand standards
Hang, tag, and label merchandise accurately using our production and pricing systems
Build and demonstrate ongoing knowledge of apparel brands, trends, and softline merchandise
Meet daily and bi‑weekly production goals by efficiently processing donated items
Maintain a friendly, welcoming, and helpful attitude with customers and team members
Greet customers warmly and assist in addressing concerns in a courteous, respectful manner in line with retail policies
Act as a positive, supportive member of the team by sharing ideas and communicating concerns with coworkers and leadership
Maintain clean, stocked, and well‑organized workstations and request supplies as needed
Help keep the interior and exterior of the store clean, safe, and organized
Perform additional duties and cross‑train in other areas as assigned