Donation Processing Associate

The Salvation Army USA Central Territory•Cedar Falls, IA

4d•Onsite

About The Position

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

Requirements

High School Diploma or currently pursuing
Strong English communication skills for donor and team interactions
Basic computer skills and ability to learn new systems
Basic math skills
Ability to pass pre-employment background check
Must be available for a flexible schedule including weekends, holidays and evenings
Ability to regularly lift and move up to 50 pounds
Occasionally lift and move up to 100 pounds
Stand for extended periods
Walk, reach, climb, balance, stoop, kneel, and crouch as needed
Work in various weather conditions (outdoor exposure)

Nice To Haves

Positive donor feedback
Clean and organized donation area
Meeting daily production goals
Strong team collaboration
Reliable attendance and punctuality
Accurate donation tracking and receipting

Responsibilities

Provide exceptional donor service by greeting donors and offering assistance
Process and track donations accurately
Maintain a clean and well-organized donation area
Sort, load, and unload Salvation Army trucks per center policy
Power sort donations as they arrive (where applicable)
Support production processes as needed
Safeguard all donated materials and assigned equipment
Report any complaints, damage, or injuries occurring in the donation area
Guide donors on acceptable materials and provide information about pickup services for heavy items