Donation Processing Associate
The Salvation Army USA Central Territory•Saint Joseph, MI
•Onsite
About The Position
At The Salvation Army Family Store, your work helps turn donated goods into funding for programs that support individuals and families in our community. As a Donation Processing Associate, you'll play a key role in accepting, processing, sorting, and preparing donated items while delivering outstanding customer service to our donors. This position is ideal for someone who enjoys working in a hands-on environment, interacting with people, and making a positive impact through meaningful work.
Requirements
- High School Diploma or currently pursuing
- Strong English communication skills for donor and team interactions
- Basic computer skills and ability to learn new systems
- Basic math skills
- Ability to pass pre-employment background check
- Must be available for a flexible schedule including weekends, holidays and evenings
- Strong customer service and interpersonal skills
- Ability to work independently and as part of a team
- Dependable attendance and strong work ethic
- Ability to communicate effectively in English
- Ability to follow directions and safety procedures
- Basic organizational and problem-solving skills
Nice To Haves
- Customer service experience
- Retail, warehouse, production, donation center, or material handling experience preferred
- Experience working in a nonprofit or mission-driven environment is a plus
Responsibilities
- Greet donors and provide exceptional customer service
- Assist donors with unloading and accepting donations
- Accurately process and track donated items
- Inspect donations and identify acceptable materials
- Safeguard all donated goods and assigned equipment
- Educate donors on donation guidelines and available services
- Sort, categorize, and process donated merchandise according to Salvation Army standards
- Power sort donations as received, where applicable
- Support production goals and processing standards
- Load and unload Salvation Army trucks in accordance with center policy
- Assist with moving merchandise and materials throughout the facility
- Maintain a clean, organized, and safe donation area
- Follow company policies and safety procedures
- Report complaints, injuries, equipment issues, or property damage promptly
- Assist with maintaining an efficient donation flow and processing area
Benefits
- Employee Discount
- Employee Assistance Program (EAP)
- Paid Training
- Career Development Opportunities
- Mission-Driven Work Environment
- Paid training on donation procedures and production standards
- Hands-on instruction for donation processing and merchandise handling
- Ongoing coaching and support from store leadership
- Opportunities to develop customer service, retail, and warehouse skills
- Make a direct impact in your local community
- Work for one of the nation's most trusted nonprofit organizations
- Gain valuable experience in customer service, retail operations, and donation processing
- Support life-changing Adult Rehabilitation Programs
- Enjoy a supportive, team-oriented workplace
- Access employee discounts and employee assistance resources
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
