Donation Processing Associate

The Salvation Army USA Central Territory • Burlington, WI

10h • Onsite

About The Position

At The Salvation Army, your work helps turn donations into funding for programs that support people in our community. We are looking for a dependable and customer-focused Donation Attendant / Production Support Associate to provide excellent service to donors, manage incoming donations, and support daily production operations.

Requirements

• High school diploma (or currently pursuing)
• Reliable attendance and punctuality
• Strong customer service and communication skills
• Ability to follow instructions and work both independently and as part of a team
• Basic math and computer skills
• Ability to stand, walk, bend, and move throughout the shift
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Nice To Haves

• Previous retail, donation center, or warehouse experience
• Experience working in a fast-paced or production-based environment

Responsibilities

• Greet donors warmly and offer assistance in a friendly, professional manner
• Receive and track donated goods in accordance with center policies
• Provide donation receipts and collect donor information as required
• Maintain a clean, safe, and organized donation area
• Safeguard all donated materials and assigned equipment
• Communicate donation guidelines and courteously decline unacceptable items
• Assist with sorting, loading, and unloading donations and Salvation Army trucks
• Support production processes, including sorting and organizing merchandise
• Report any incidents, safety concerns, or damages promptly
• Maintain a neat, professional appearance in compliance with dress code
• Assist at other store locations or support additional duties as needed

Benefits

• 403(b) retirement savings plan (immediate eligibility)
• Voluntary life insurance options available
• Vacation days (accrual begins after first month, eligible after 90 days)
• Sick days with discretionary days
• Paid holidays (immediate eligibility)
• Paid training on store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Mission-driven work that supports programs in your community
• On-the-job training and development opportunities
• Supportive, team-oriented environment
• Employee Assistance Program and additional benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED