Part-time Donation Processing Assistant

Kids Alive International•Alpharetta, GA

13d•Onsite

About The Position

As a member of the Annual Giving Team, the Donation Processing Assistant provides essential support to the Donation Processing Coordinator and the broader Annual Giving team. This role assists with accurate gift processing, donor account maintenance, and donor outreach, while serving as a reliable backup to the Donation Processing Coordinator during periods of high volume or absence. This role reports directly to the Annual Giving Manager and works alongside the Donation Processing Coordinator.

Requirements

High School Diploma required
Proficiency with donor database systems or ability to learn.
Proficiency with Microsoft Office and other business collaboration tools.
Strong customer service skills in active listening and clear communication for telephone and written contact with donors.
High interpersonal awareness and emotional intelligence.
High degree of accuracy and organization.
Willingness and ability to maintain confidentiality.
Fluency in English reading, writing, speaking, and listening.
Excellent ability to multitask and adapt in a fast-paced environment.
Willingness to pray with donors, colleagues, and in staff meetings.

Nice To Haves

associate degree preferred
1+ years of data entry or administrative experience preferred
1+ years of customer service experience preferred

Responsibilities

Assist with processing singular, automatic, and recurring donations received via check, credit card, ACH, PayPal, wire transfer, and other avenues via phone, mail, and online.
Support accurate coding of donations for entry into the donor database and assist with coordinating donor receipts.
Serve as a backup to the Donation Processing Coordinator, stepping in to ensure continuity of gift processing and donor communications during high-volume periods or absences.
Assist with monitoring and updating donor account information in an accurate and timely manner.
Support outreach efforts to donors under the direction of the Annual Giving Manager.
Assist with student project coordination and donor-facing materials as needed during project seasons.
Assist with safeguarding student materials, including reviewing and processing student artwork and project submissions in accordance with KAI safeguarding policies.
Track memorial gifts and forward prayer requests as directed.
Provide general administrative support to the Annual Giving team on special projects, campaigns, and initiatives throughout the year.
Actively communicate and collaborate with the Annual Giving team to ensure smooth daily operations.
Organize and maintain donor files in accordance with the file retention policy.
Other duties as assigned by the Annual Giving Manager.