Donation Development Liaison I

The Donor Network Inc•Reno, NV

33d•$65,232 - $84,801•Onsite

About The Position

The Donation Development Liaison supports the mission, goals, and strategic plan of the Nevada Donor Network, Inc. (NDN) by supporting the development, implementation, maintenance, and evaluation of educational and development strategies designed to increase organ and tissue donation.

Requirements

Accuracy - Ability to perform work accurately and thoroughly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Effective communicator – Able to extend conversational content and ensure it is received and understood by someone in the way it was intended with a goal of creating a common perception, changing behaviors and acquiring information.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Responsible - Ability to be held accountable or answerable for own conduct.
Self-Confident - The trait of being comfortable in making decisions for oneself.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Team Builder - Ability to convince a group of people to work toward a goal.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Accountability - Ability to accept responsibility and account for his/her actions.
Judgment - The ability to formulate a sound decision using the available information.
Adaptability - Ability to adapt to change in the workplace.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.
Bachelor's Degree (four-year college or university) in marketing, public relations or field of science, or similar area of study.
One year of experience in an Organ Procurement Organization (OPO) required.
Proficient in MS Office programs.

Nice To Haves

Hospital Development/Donation Development experience preferred.
Experience with website development and management, including Word Press, preferred.

Responsibilities

Follows Policies and Procedures to ensure compliance with rules and regulations from governing and regulatory agencies.
Participates with Donation Development responsibilities for Association of Organ Procurement Organizations (AOPO) and Centers for Medicare and Medicaid Services (CMS) inspections and accreditation.
Participates in departmental fiduciary responsibilities.
Participates in planning and implementing a strategic plan for Donation Development.
Participates in the development of partner policies and procedures to ensure compliance with rules and regulations from governing and regulatory agencies.
Establishes and maintains a positive effective working relationship with internal clients, hospital staff, key physicians and surgeons, transplant center and laboratory personnel, out of hospital referring partner agencies, and other key personnel throughout the community.
Serves as liaison between NDN and referring partner organizations.
Conducts routine visits to assigned partners and develops solid relationships with partner personnel.
Ensures needs assessments are conducted at NDN DSA hospitals and assigned partners.
Develops and implements written plans based on the results of the assessments, ensuring plans are shared with and approved by key partner staff.
Generates and evaluates statistics and reports to assess needs and inform appropriate partner personnel when a partner is not in compliance with organ donation laws and regulations and/or does not meet standards.
Ensures the development and maintenance of tracking tools to monitor partner profiles.
Ensures timely completion of goals monthly, including keeping all database and reporting systems up to date.
Responds to real-time case activity as established on current standards of practice.
Participates in TOAST call as established by current standards of practice.
Addresses any issues identified on cases.
Participates in referral management together with NDN staff as assigned.
Provides on-site support during referrals and donor cases as assigned, keeping key donation champions notified of progress.
Assists with cases pending authorization, during donor management, prior to and after recovery.
Communicates effectively with Administrators on Call (AOCs) and provides updates while onsite.
Completes real-time iTransplant documentation and all other required documentation in a timely manner.
Conducts hospital surveys and post-donor surveys to obtain feedback from hospital staff and provide survey results.
Conducts on-site after-action reviews (debriefing) with hospital personnel after donor cases and delivers outcome letters.
Plans, develops, creates and implements education programs and process improvements for hospital staff, physicians, healthcare professionals, first responders, and other referring partners.
Represents NDN at public events that require a speaker/guest with clinical knowledge, as requested.
Participates in NDN committees, special functions, and community events, as needed.
Participates in external organizations such as The Organization for Transplant Professionals (NATCO), CMS, United Network for Organ Sharing (UNOS), and AOPO as assigned.
Promotes team unity and leadership by example, serves as mentor to new staff and performs additional duties and projects as assigned.
Performs other duties as assigned.
Adheres to and remains in full compliance with Nevada Donor Network’s Motor Vehicle Driving Policy.