Donation Center Attendant-Arlington

Memphis Goodwill•Arlington, TN

1d•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing the donation process from greeting donors to breaking down and categorizing donations. This role also involves maintaining the site's image and safety standards, managing supplies, and adhering to company policies and procedures. The attendant will ensure accurate tracking of donations and equipment, work safely, and assist the transportation team when possible. Communication with leadership and peers is essential, as is participation in assigned training and other duties as directed.

Requirements

Must be able to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Must be able to unload donations from vehicles.
Must be able to offer tax receipts.
Must maintain accurate daily counts of donations.
Must ensure that donations remain property of Memphis Goodwill.
Must maintain drive-through and ADC site in accordance with image and safety standards.
Must be responsible for ordering and maintaining supplies in an efficient manner.
Must secure and appropriately use supplies.
Must adhere to all Memphis Goodwill and personnel policies and procedures.
Must follow good safety and security practices.
Must report safety hazards and injuries to the operations leadership team and/or risk management.
Must ensure proper accuracy of donor tracking and counts.
Must ensure proper use and accurately reporting of on-hand equipment.
Must work in a safe manner.
Must adhere to proper handling of material movement equipment.
Must communicate any safety hazards or concerns.
Must be able to assist the Transportation team with the delivery and pick up of equipment.
Must perform duties within the framework of Guiding Principles.
Must communicate with trainers and leadership on opportunities found in the ADC site.
Must support ADC peers on specific duties as needed.
Must attend in-service and related training as assigned by team leader coach.

Nice To Haves

May be asked to participate in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly, friendly, and courteously within 10 seconds.
Unloads donations from vehicles, offers tax receipts, and maintains accurate daily counts of donations.
Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used for personal benefit.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering and maintaining supplies efficiently and securely.
Adheres to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices, including reporting safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
Assists the Transportation team with the delivery and pick up of equipment when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site.
Supports ADC peers on specific duties as needed.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned by team leader coach.
Performs other duties as assigned by ADC or Operations Leadership.