Donation Center Attendant
About The Position
The Donation Center Attendant (ADC) is responsible for providing funding for Goodwill's mission services operation by handling and sorting donations and providing excellent customer service to donors. This role involves greeting customers, assisting with unloading donations, keeping an accurate count of donations, sorting items, maintaining the cleanliness and appearance of the donation area, and coordinating with truck drivers for loading. The position also requires completing daily reports, monitoring supply needs, sorting specific items like shoes, belts, and purses, and managing the donation box. The attendant is responsible for opening and closing the donation center and may be required to work at a Goodwill store location. Adherence to company policies and procedures is essential, along with performing other assigned duties.
Requirements
- Must be able to interact cordially and productively with a variety of people.
- Must be able to market Goodwill and explain the mission to the general public.
- Must be able to take initiative and work well with little supervision.
- Must be able to work a flexible schedule including nights and weekends.
- Must possess excellent organizational and communication skills.
- Ability to function in a hectic work environment with occasional periods of high stress.
- Must be at least 18 years old.
Nice To Haves
- High School diploma or GED preferred, but not required.
- Prior work experience in the service industry preferred.
Responsibilities
- Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
- Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
- Keep an accurate count of donations.
- Sorting donations into designated equipment.
- Ensures a clean and empty work center at the end of each shift.
- Ensures the image of the exterior and interior of the donation area are maintained to Goodwill standards.
- Offers a “Donor Thank You” tax receipt, and completes daily donor count.
- Coordinates with truck drivers and helps the actual loading of the trucks, when they arrive.
- Completes daily reports, including in and out log and zip code reports.
- Monitors and reports to immediate supervisor, any needed supplies, including first aid supplies, containers, bins, and paperwork.
- Sorts and pairs sellable shoes and sorts belts and purses
- Empties donation box at the beginning and end of every shift.
- Records accurate count of donations in box as well as count of donations left outside center and donation box 3 bags/boxes = 1 donation.
- Opens and closes donation center reporting to the dispatcher arrival time and any time other than scheduled lunch or breaks that the donation center will be closed.
- May be required to work one day a week at a Goodwill store location.
- Maintains adherence to all company policies and procedures.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
