Donation Center Attendant-Golden Oaks ADC

Memphis Goodwill•Southaven, MS

7d•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing donated items, maintaining the donation center, and adhering to company policies and safety standards. This role involves greeting donors, unloading donations, providing tax receipts, categorizing donations, ordering and managing supplies, and ensuring accurate record-keeping. The attendant also assists with equipment handling and may participate in external activities and training. The position operates within the framework of Memphis Goodwill's Guiding Principles.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Ability to understand that donations are property of Memphis Goodwill and not for personal use.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Ability to order and maintain supplies in an efficient manner and secure and appropriately use those supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices, including reporting safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
Ability to assist the Transportation team with the delivery and pick up of equipment both full and empty.
Ability to perform duties within the framework of Guiding Principles.
Ability to communicate with trainers and leadership on opportunities and support ADC peers.
Ability to attend in-service and related training as assigned.
Ability to perform other duties as assigned by leadership.

Nice To Haves

May be asked to participate in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly and courteously, unloads donations, offers tax receipts, and maintains accurate daily donation counts.
Manages donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Orders and maintains supplies efficiently and securely.
Adheres to all Memphis Goodwill and personnel policies and procedures, following good safety and security practices.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurate reporting of on-hand equipment.
Works safely, adheres to proper handling of material movement equipment, and communicates safety hazards.
Assists the Transportation team with equipment delivery and pickup when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership about site opportunities and supports peers.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by leadership.