Donation Center Attendant-Oakland ADC

Memphis Goodwill•Oakland, TN

2d•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing donated items, maintaining the donation center, and adhering to company policies and safety standards. This role involves direct interaction with donors, sorting and categorizing donations, maintaining inventory, and assisting with equipment handling. The attendant must also communicate effectively with leadership and peers, and participate in training as required.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Ability to unload donations from vehicles.
Ability to offer tax receipts.
Ability to maintain accurate daily counts of donations.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Ability to order and maintain supplies efficiently.
Ability to secure and appropriately use supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices.
Ability to report safety hazards and injuries to leadership.
Ability to ensure proper accuracy of donor tracking and counts.
Ability to ensure proper use and accurately report on-hand equipment.
Ability to work in a safe manner.
Adherence to proper handling of material movement equipment.
Ability to communicate any safety hazards or concerns.
Ability to assist the Transportation team with equipment delivery and pick up.
Ability to perform duties within the framework of Guiding Principles.
Ability to communicate with trainers and leadership on opportunities.
Ability to support ADC peers on specific duties.
Ability to attend in-service and related training as assigned.

Nice To Haves

Participation in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly and courteously, unloads donations, offers tax receipts, and maintains accurate daily donation counts.
Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering, maintaining, securing, and appropriately using supplies.
Adheres to all Memphis Goodwill and personnel policies and procedures, follows good safety and security practices, and reports safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment, and communicates any safety hazards or concerns.
Assists the Transportation team with the delivery and pick up of equipment when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by ADC or Operations Leadership.