Donation Center Attendant- Mccullough Bookstore ADC

Memphis Goodwill•Tupelo, MS

3d•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing donated items, maintaining the donation site, and adhering to company policies and safety standards. This role involves greeting donors, unloading donations, providing tax receipts, categorizing donations, and maintaining an organized and safe work environment. The attendant will also manage supplies, track donations accurately, report equipment usage, and assist with transportation tasks when needed. Communication with leadership and peers is essential, as is participation in assigned training and other duties as directed.

Requirements

Must be able to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Must be able to unload donations from vehicles.
Must be able to offer tax receipts.
Must be able to maintain accurate daily counts of donations.
Must be able to break down donations into categories.
Must be able to maintain drive-through and ADC site in accordance with image and safety standards.
Must be able to order and maintain supplies efficiently and use them appropriately.
Must adhere to all Memphis Goodwill and personnel policies and procedures.
Must follow good safety and security practices.
Must report safety hazards and injuries to the operations leadership team and/or risk management.
Must ensure proper accuracy of donor tracking and counts.
Must ensure proper use and accurately reporting of on-hand equipment.
Must work in a safe manner and adhere to proper handling of material movement equipment.
Must communicate any safety hazards or concerns.
Must be able to assist the Transportation team with the delivery and pick up of equipment when possible.
Must perform duties within the framework of Guiding Principles.
Must communicate with trainers and leadership on opportunities found in the ADC site.
Must support ADC peers on specific duties as needed.
Must attend in-service and related training as assigned by team leader coach.

Nice To Haves

May be asked to participate in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly, friendly, and courteously, unloads donations, offers tax receipts, and maintains accurate daily counts.
Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering, maintaining, and appropriately using supplies.
Adheres to all Memphis Goodwill and personnel policies and procedures, follows good safety and security practices, and reports safety hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment, and communicates any safety hazards or concerns.
Assists the Transportation team with the delivery and pick up of equipment when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership on opportunities and supports ADC peers.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by ADC or Operations Leadership.