Donation Center Attendant-Olive Branch ADC

Memphis Goodwill•Olive Branch, MS

1d•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing donated items, maintaining the donation center site, and adhering to company policies and safety procedures. This role involves direct interaction with donors, handling donations, organizing inventory, and supporting the transportation team when needed. The attendant must maintain accurate records, order and manage supplies, and work collaboratively with team members and leadership.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Ability to understand that donations are unloaded from vehicles, offer tax receipts, and maintain accurate daily counts of donations.
Responsibility for the stewardship of all donated items.
Ability to break down donations into categories.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Responsibility for ordering and maintaining supplies in an efficient manner.
Ability to secure and appropriately use supplies.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Following good safety and security practices, including reporting safety hazards and injuries.
Ensuring proper accuracy of donor tracking and counts.
Ensuring proper use and accurately reporting of on-hand equipment.
Working in a safe manner, adhering to proper handling of material movement equipment and communicating any safety hazards or concerns.
Assisting the Transportation team with the delivery and pickup of equipment both full and empty whenever possible.
Performing duties within the framework of Guiding Principles.
Communicating with trainers and leadership on opportunities found in the ADC site and supporting ADC peers on specific duties as needed.
Attending in-service and related training as assigned by team leader coach.
Performing other duties as assigned by ADC or Operations Leadership.

Nice To Haves

May be asked to participate in activities outside of Goodwill.

Responsibilities

Ensure 100% donor and customer delight.
Greet donors promptly and courteously, unload donations, offer tax receipts, and maintain accurate daily donation counts.
Manage donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Break down donations into categories.
Maintain the drive-through and ADC site according to image and safety standards.
Order and maintain supplies efficiently and securely.
Adhere to all Memphis Goodwill policies and procedures, practice good safety and security, and report hazards and injuries.
Ensure accuracy of donor tracking and counts.
Ensure proper use and accurate reporting of on-hand equipment.
Work safely, adhere to proper material handling equipment procedures, and communicate safety concerns.
Assist the Transportation team with equipment delivery and pickup when possible.
Perform all duties within the framework of Guiding Principles.
Communicate opportunities and support ADC peers as needed.
Participate in activities outside of Goodwill when asked.
Attend in-service and related training as assigned.
Perform other duties as assigned by leadership.