Donation Center Attendant- Golden Oaks

Memphis Goodwill•Southaven, MS

12h•Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing donated items, maintaining the donation site, and adhering to company policies and safety procedures. This role involves greeting donors, unloading donations, providing tax receipts, categorizing donations, ordering and managing supplies, and ensuring accurate tracking and reporting. The attendant also assists with equipment handling and may participate in external activities and training.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Ability to understand that tax receipts are offered and maintain accurate daily counts of donations.
Responsible for the stewardship of all donated items ensuring that donations remain property of Memphis Goodwill, and that donations are not use in a personal nature.
Ability to break down donations into categories.
Ability to maintain drive-through and ADC site in accordance with image and safety standards.
Responsible for ordering and maintaining supplies in an efficient manner.
Responsible to secure and appropriately use supplies.
Adheres to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices, including reporting safety hazards and injuries to the operations leadership team and/or risk management.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurately reporting of on-hand equipment.
Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
Communicates with trainers and leadership on opportunities found in the ADC site and supports ADC peers on specific duties as needed on the ADC or requested by leadership.
Attend in-service and related training as assigned by team leader coach.

Nice To Haves

May be asked to participate in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly and courteously, unloads donations, offers tax receipts, and maintains accurate daily donation counts.
Manages donated items, ensuring they remain property of Memphis Goodwill and are not used personally.
Breaks down donations into categories.
Maintains the drive-through and ADC site according to image and safety standards.
Orders and maintains supplies efficiently and securely.
Adheres to all Memphis Goodwill policies and procedures, follows safety and security practices, and reports hazards and injuries.
Ensures accuracy of donor tracking and counts.
Ensures proper use and accurate reporting of on-hand equipment.
Works safely, adheres to proper material handling equipment procedures, and communicates safety concerns.
Assists the Transportation team with equipment delivery and pickup when possible.
Performs duties within the framework of Guiding Principles.
Communicates with trainers and leadership about site opportunities and supports peers.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by leadership.