Donation Center Attendant-Collierville II ADC

Memphis Goodwill•Collierville, TN

9d•Onsite

About The Position

This role is responsible for ensuring donor and customer delight at the donation center. Key duties include greeting donors, unloading donations, providing tax receipts, and maintaining accurate donation counts. The attendant must ensure the stewardship of all donated items, categorizing them appropriately and maintaining the drive-through and ADC site according to image and safety standards. This position also involves managing and ordering supplies, adhering to company policies, and promoting safety practices. The attendant will assist with equipment handling, communicate with leadership and peers, and may participate in external activities. Training and other assigned duties are also part of the role.

Requirements

Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
Understanding of how to unload donations from vehicles.
Ability to offer tax receipts.
Skill in maintaining accurate daily counts of donations.
Responsibility for the stewardship of all donated items.
Ability to break down donations into categories.
Maintenance of drive-through and ADC site in accordance with image and safety standards.
Responsibility for ordering and maintaining supplies efficiently and securely.
Adherence to all Memphis Goodwill and personnel policies and procedures.
Following good safety and security practices.
Reporting safety hazards and injuries to the operations leadership team and/or risk management.
Ensuring proper accuracy of donor tracking and counts.
Ensuring proper use and accurately reporting of on-hand equipment.
Working in a safe manner.
Adherence to proper handling of material movement equipment.
Communication of any safety hazards or concerns.
Assisting the Transportation team with the delivery and pick up of equipment.
Performing duties within the framework of Guiding Principles.
Communication with trainers and leadership on opportunities.
Support of ADC peers on specific duties.
Attendance at in-service and related training as assigned.

Nice To Haves

May be asked to participate in activities outside of Goodwill.

Responsibilities

Ensures 100% donor and customer delight.
Greets donors promptly and courteously, unloads donations, offers tax receipts, and maintains accurate daily donation counts.
Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used for personal reasons.
Breaks down donations into categories.
Maintains drive-through and ADC site in accordance with image and safety standards.
Orders and maintains supplies efficiently and securely.
Adheres to all Memphis Goodwill and personnel policies and procedures.
Follows good safety and security practices, reporting hazards and injuries.
Ensures proper accuracy of donor tracking and counts.
Ensures proper use and accurate reporting of on-hand equipment.
Works safely, adheres to proper material handling equipment procedures, and communicates safety concerns.
Assists the Transportation team with equipment delivery and pickup when possible.
Communicates with trainers and leadership about site opportunities and supports peers.
May be asked to participate in activities outside of Goodwill.
Attends in-service and related training as assigned.
Performs other duties as assigned by ADC or Operations Leadership.