Donation Center Attendant-N. Gloster ADC

Memphis Goodwill • Tupelo, MS

2d • Onsite

About The Position

The Donation Center Attendant is responsible for ensuring donor and customer delight, managing donated items, maintaining the donation site, and adhering to company policies and safety standards. This role involves greeting donors, unloading donations, providing tax receipts, categorizing donations, and maintaining an organized and safe work environment. The attendant also manages supplies, tracks donations accurately, and may assist the transportation team. Communication with leadership and peers is essential, as is participation in assigned training and other duties as directed.

Requirements

• Ability to greet donors in a prompt, friendly, and courteous manner within 10 seconds.
• Ability to understand that donations remain property of Memphis Goodwill and are not for personal use.
• Ability to break down donations into categories.
• Ability to maintain drive-through and ADC site in accordance with image and safety standards.
• Ability to order and maintain supplies efficiently and securely.
• Adherence to all Memphis Goodwill and personnel policies and procedures.
• Follows good safety and security practices.
• Ability to report safety hazards and injuries to leadership.
• Ensures proper accuracy of donor tracking and counts.
• Ensures proper use and accurately reporting of on-hand equipment.
• Works in a safe manner.
• Adheres to proper handling of material movement equipment.
• Communicates any safety hazards or concerns.
• Ability to assist the Transportation team with equipment delivery and pick up.
• Performs duties within the framework of Guiding Principles.
• Communicates with trainers and leadership on opportunities.
• Supports ADC peers on specific duties.
• Attends in-service and related training as assigned.

Nice To Haves

• May be asked to participate in activities outside of Goodwill.

Responsibilities

• Ensures 100% donor and customer delight.
• Greets donors promptly, friendly, and courteously within 10 seconds.
• Unloads donations from vehicles, offers tax receipts, and maintains accurate daily counts of donations.
• Responsible for the stewardship of all donated items, ensuring they remain property of Memphis Goodwill and are not used for personal reasons.
• Breaks down donations into categories.
• Maintains drive-through and ADC site in accordance with image and safety standards.
• Responsible for ordering and maintaining supplies efficiently and securely.
• Adheres to all Memphis Goodwill and personnel policies and procedures.
• Follows good safety and security practices, including reporting safety hazards and injuries.
• Ensures proper accuracy of donor tracking and counts.
• Ensures proper use and accurate reporting of on-hand equipment.
• Works in a safe manner, adheres to proper handling of material movement equipment, and communicates any safety hazards or concerns.
• Assists the Transportation team with the delivery and pick up of equipment whenever possible.
• Performs duties within the framework of Guiding Principles.
• Communicates with trainers and leadership on opportunities found in the ADC site.
• Supports ADC peers on specific duties as needed.
• May be asked to participate in activities outside of Goodwill.
• Attends in-service and related training as assigned by team leader coach.
• Performs other duties as assigned by ADC or Operations Leadership.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed