Donation Center Attendant PT (RDC) 158

Goodwill of Central and Northern Arizona

7d•Onsite

About The Position

Receives all donations in an expedient, courteous manner and places items in the appropriate place. Operates company owned equipment. This role is responsible for sustaining growth through financial stewardship & fiscal responsibility by accepting all donations from customers, providing outstanding customer service, and ensuring receipts are offered to each donor. The attendant sorts and labels incoming donations, creates manifests for outgoing shipments, and safeguards company property. They also collaborate with customers to understand and deliver their needs, assist with unloading, and maintain the cleanliness of the donation center and its surroundings. Operational excellence is key, involving maintaining merchandise placement, organizing the donation center, and ensuring safety rules are complied with. The role also involves promoting a culture that embraces growth and development, modeling Goodwill Core Values, and performing other related duties as assigned.

Requirements

High School education or equivalent
Excellent customer service skills
Ability to be trained and take direction
Ability to speak and read English proficiently
Ability to pass a background check and drug screen, where applicable for position

Responsibilities

Accepts all donations from customers, providing outstanding customer service.
Ensures that a receipt is offered to each donor, regardless of the size of the donation.
Sorts incoming donations based on general type of merchandise.
Responsible for correctly labeling all gaylords for correct merchandise type including storage, pick-up, and transport.
Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers.
Safeguards company property, including donated goods.
Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property.
Assists customers with unloading furniture or other items.
Cleans restrooms, parking lot, and donation area.
Sweeps and spot mops donation center floor.
Maintains the placement of all merchandise and the organization of the donation center.
Keeps leader informed of problems and makes appropriate recommendations.
Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
Ensures works areas are maintained in a clean, uncluttered, hazard free condition.
Immediately takes action and/or reports any unsafe or potential hazards and reports all team member and non-team member injuries to the RDC Operations Leader.
Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.