Donation Center Assistant and Driver - Part Time

Laura's House•Aliso Viejo, CA

2d•$19 - $20•Hybrid

About The Position

This role combines customer service, logistics, volunteer supervision, operational oversight, and hands-on support to create a welcoming experience for donors while maximizing the impact of donated goods. The ideal candidate is organized, service-oriented, safety-conscious, and enjoys working in a dynamic environment where every day brings new opportunities to support our mission.

Requirements

Associate degree (A.A.) from a two-year college or technical school preferred; or an equivalent combination of education and experience.
Three to five years of related retail, warehouse, logistics, supply chain, or operational experience.
Logistics or supply chain experience is strongly preferred.
Strong verbal and written communication skills.
Ability to read and interpret safety rules, operating instructions, maintenance manuals, and procedural documents.
Comfortable communicating effectively with donors, customers, volunteers, staff, and community groups.
Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, and discount calculations.
Ability to apply practical judgment and common-sense decision-making in a variety of situations.
Capable of managing multiple priorities and resolving operational challenges effectively.
Experience using Point-of-Sale (POS) systems.
Proficiency with Microsoft Outlook/Email, Word, and Excel.
Ability to understand and follow advanced computer-based instructions.
Experience with volunteer management or logistics software is preferred.
Must be at least 18 years of age.
Ability to work flexible schedules, including varied days and hours as needed.
Reliable transportation required for travel between multiple store locations.
Must provide a reliable telephone number where they can be reached (cell phone preferred but not required).
Valid California Driver's License and proof of insurance.
Driving record must meet the standards of the organization's insurance provider.

Nice To Haves

Logistics or supply chain experience is strongly preferred.
Experience with volunteer management or logistics software is preferred.

Responsibilities

Provide professional, courteous, and responsive customer service to donors, addressing concerns promptly and escalating unresolved issues to the Donation Center Manager when necessary.
Serve as a positive representative of the organization when interacting with donors, customers, volunteers, staff, vendors, and community partners.
Assist with scheduling donor pickups and customer deliveries through the online scheduling platform, Vcita.
Support the day-to-day operations of the donation center to ensure efficient, effective, safe, and seamless workflow.
Coordinate equipment maintenance and repair requests, following through to ensure timely completion.
Help maintain a clean, organized, and welcoming donation center environment focused on outstanding donor service.
Perform daily operational tasks including: Tagging merchandise, Sorting donations, Cleaning work areas, Driving and transportation duties, Furniture deliveries, Furniture pickup services, Other related operational responsibilities as needed.
Ensure volunteers follow all policies and procedures outlined in the Donation Center Training Manual, Procedures Manual, and Volunteer Handbook.
Provide guidance, support, and oversight to volunteers while promoting a positive and productive work environment.
Supervise volunteers in the absence of the Donation Center Manager.
Champion a culture of workplace safety by enforcing safety policies, procedures, and regulatory requirements.
Ensure the donation center remains compliant with all applicable safety standards and legal requirements.
Assist with safety training for volunteers and staff.
Monitor and address facility safety needs, including fire extinguisher maintenance, hazard identification, and general operational safety.
Safeguard company property, equipment, and donated goods.
Report any incidents involving theft or unauthorized possession of company property to immediate supervisors and Human Resources.
Perform other duties and special projects assigned to support organizational goals and operational success.