Donation Attendant FT

GOODWILL INDUSTRIES OF NORTHERN IL•Crystal Lake, IL

6d•$17 - $20•Onsite

About The Position

The Donation Attendant is responsible for all duties as assigned by the Store Manager, including receiving donations, providing exceptional customer service, sorting, salvaging, trashing, and processing textiles, hard goods, and commercial goods, and preparing goods for transit. This position is based in a retail store environment and involves regular interaction with customers and team members. Duties include work in the warehouse area, which can involve exposure to varying temperatures, noise, dust, and the physical handling of goods. The role requires standing and walking for extended periods, frequent bending and lifting, and the ability to safely move merchandise and materials. Flexibility to shift between customer-facing and warehouse responsibilities is essential. Weekend and evening work is required.

Requirements

Ability to effectively and respectfully communicate with the public and customers (internal and external).
Ability to count, add, and subtract.
Ability to follow instructions and work independently.
Ability to follow all safety rules.
Must be able to operate a pricing gun and price merchandise appropriately.
Ability to efficiently and effectively perform all functions of the job.
Ability to stand, bend, lift, and reach for long periods of time.
Ability to lift up to 40 pounds and occasionally lift up to 80 pounds.
Use of both hands.
Good manual and finger dexterity.
Ability to inspect and eliminate non-saleable donations.

Responsibilities

Provides responsive and respectful service to donors, greeting them promptly and politely, assisting in unloading vehicles, thanking them for their support, answering questions, appropriately declining donations, educating donors on the “Can’t Use” list, providing tax information, and completing donor receipts and all required forms accurately and efficiently while maintaining positive communication.
Processes hard goods (wares, electrical, furniture, books, shoes, accessories), sorting based on store criteria, minimizing trash, and salvaging as applicable.
Sorts textiles based on store standards.
Discards only approved items into trash, and places miscellaneous items in appropriate containers (recycling, totes, carts, etc.).
Identifies items that are priced by management (e.g., wedding gowns, furs, formals).
Assists in preparing and receiving trucks.
Consistently follows established safety rules and reports safety accidents and hazards when known and in a timely manner.
Maintains a safe, clean, and orderly work area, utilizing the proper equipment and supplies.
Uses assigned tools and equipment such as pallet jacks and dollies.
May be trained and certified on a power stacker.
Tracks the number of donations and zip codes for donors by entering information into a laptop.
Maintains workstation supplies.
Completes workstation 5-minute clean-up daily.
Demonstrates regard for Goodwill’s assets, including property and equipment.
Performs other duties as assigned.