Donation Attendant Part-Time

GOODWILL INDUSTRIES OF NORTHERN IL•Freeport, IL

2d•Onsite

About The Position

This part-time position is responsible for all duties as assigned by the Store Manager, including receiving donations, providing exceptional customer service, sorting, salvaging, trashing, and processing textiles, hard goods, and commercial goods, and preparing goods for transit. The role involves working in a retail store environment with regular interaction with customers and team members, including duties in the warehouse area which may involve exposure to varying temperatures, noise, dust, and the physical handling of goods. Flexibility to shift between customer-facing and warehouse responsibilities is essential, and weekend and evening work is required.

Requirements

Ability to effectively and respectfully communicate with the public and customers (internal and external).
Ability to count, add, and subtract.
Ability to follow instructions and work independently.
Ability to follow all safety rules.
Must be able to operate a pricing gun and price merchandise appropriately.
Ability to stand, bend, lift, and reach for long periods of time.
Ability to lift up to 40 pounds and occasionally lift up to 80 pounds.
Use of both hands.
Good manual and finger dexterity.
Ability to inspect and eliminate non-saleable donations.

Responsibilities

Provides responsive and respectful service to donors, assisting in unloading vehicles, thanking donors, answering questions, declining donations, educating donors on the “Can’t Use” list, providing tax information, and completing donor receipts and required forms accurately and efficiently.
Processes hard goods (wares, electrical, furniture, books, shoes, accessories) by sorting based on store criteria, minimizing trash, and salvaging as applicable.
Sorts textiles based on store standards.
Discards only approved items into trash, and places miscellaneous items in appropriate containers (recycling, totes, carts, etc.).
Identifies items that are priced by management (e.g., wedding gowns, furs, formals).
Assists in preparing and receiving trucks.
Consistently follows established safety rules and reports safety accidents and hazards in a timely manner.
Maintains a safe, clean, and orderly work area, utilizing proper equipment and supplies.
Uses assigned tools and equipment such as pallet jacks and dollies; may be trained and certified on a power stacker.
Tracks number of donations and zip codes for donors by entering information into a laptop.
Maintains workstation supplies and completes a 5-minute workstation clean-up daily.
Demonstrates regard for Goodwill’s assets, including property and equipment.