Donated Goods Supervisor Full Time 024
About The Position
The Donated Goods Supervisor maintains activities that support maximum revenue and operational effectiveness. Under the supervision of the Donated Goods Manager, Donated Goods Manager in Training, or Donated Goods Assistant Manager, the Supervisor oversees location personnel and may be responsible for the location in management’s absence. The role supports sales, processing, merchandising, inventory, safety, customer service, and the secure movement of donated products. It also supports Goodwill’s Work Services and volunteer programs in accordance with the Agency’s mission. The position is based at Goodwill Blackstone in Fresno, California. The work environment is fast-paced and high-activity, with a flexible schedule that may include evenings, weekends, and holidays. Working conditions vary and may involve temperatures from 45 to 115 degrees. The position requires reliable transportation, a current driver’s license, and current automobile insurance in the employee’s name.
Requirements
- High school diploma or GED from an accredited school.
- Two years of supervisory experience in retail sales or equivalent.
- Knowledge of general management and supervision, merchandising, pricing, inventory control, cash handling and banking procedures, customer service, and safety and security.
- Ability to plan, prioritize, lead, and motivate self and others to achieve assigned outcomes.
- Ability to maintain a steady pace throughout the workday and effectively resolve customer service issues.
- Ability to assign duties, train, supervise, and monitor staff activities.
- Ability to write and speak effectively in English and communicate effectively with customers, employees, and other Agency personnel.
- Ability to interact with people with disabilities or barriers to employment in support of the Agency mission.
- High level of professionalism.
- Reliable transportation, a valid and current driver’s license, and valid and current automobile insurance in the driver’s name.
- Ability to ambulate, reach, lift up to 35 pounds, bend and lift from the waist, and stand for extended periods.
- Good eye-hand coordination and dexterity in the upper extremities and upper torso.
Responsibilities
- Coach, train, supervise, and monitor location personnel in accordance with Agency policies, procedures, and work instructions.
- Promote a safe working environment, reinforce safe work practices, and identify and correct unsafe conditions.
- Monitor daily use of POS and WMS systems and equipment.
- Assist with daily sales and processing goals, merchandising standards, and merchandise rotation schedules.
- Set a positive example for staff and enforce work schedules, break schedules, and Agency policies when management is absent.
- Provide and promote excellent internal and external customer service; handle employee, customer, and donor complaints fairly and impartially.
- When management is absent, submit and update required reports, including sales recaps, transportation needs, labor planning, safety, and personnel-related forms.
- Ensure products are handled effectively and securely from receipt through warehousing and distribution to stores.
- Assist with cycle counts and inventory control to keep distribution center error and shrink within guidelines.
- May assist the Warehouse Manager with monitoring and meeting monthly salvage and recycling revenue goals for materials such as textiles, metal, cardboard, and electronic waste.
- Maintain timely and accurate records and report emerging trends, issues, and needs.
- Perform opening, mid-shift, or closing functions as assigned.
- Accurately handle store-operation funds, including register balancing, banking, and change, and help reduce pilferage and burglary.
- Train employees in positions from entry level through Supervisor and provide support in all areas of operation as needed.
- Support the Agency’s Work Services and volunteer programs in accordance with Goodwill’s mission.
- Travel as needed to cover alternative locations, provide training, and support the reasonable suspicion process.
- Maintain regular attendance and perform other duties assigned by Management.
- Support other store locations as assigned by the Director of Donated Goods.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
