Domestic Transportation Agent

Expeditors•Miami, FL

3d•Onsite

About The Position

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors has 15,000 trained professionals in over 250 locations worldwide, utilizing globally unified systems. This role is crucial in ensuring the smooth and timely flow of freight processes and maintaining excellent customer service.

Requirements

Basic Understanding of Freight Forwarding 101
Knowledge of US, Mexico and Canada Airport code and Service Levels for routing purposes.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)

Nice To Haves

2 to 4 years related experience and/or training; or equivalent combination of education and experience preferred, but not required
Hazardous Materials awareness

Responsibilities

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Domestic files and reporting
Ensure accurate and timely client and vendor billing
Ensure delivery of freight and timely updates when applicable
Interact with customers in arranging their shipments to meet customers service standards
Contribute and maintain good relationships with shippers and consignees
Meet compliance at all times
Network communications, timely responses to emails and requests
Meet KPI standards in accordance with Company policy
Understand customers procedures and maintain updated internal SOPs