Domestic Logistics Specialist

R+L Global•Ocala, FL

1d•Onsite

About The Position

This role provides support to the Operations and Sales teams by proactively tracking shipments, preparing documents, generating Bills of Lading (BOL), and verifying load status and delivery integrity. The specialist will make a high volume of outbound calls to carriers to confirm shipment status, location updates, and delivery timelines, and provide timely ETA updates to customers. They will also escalate service failures or delays and ensure carrier compliance with tracking tools. The position requires clear communication with clients, carriers, and peers, and frequent communication with internal teams, customers, and carriers to gather necessary documentation for timely load closure. The specialist will consistently track freight movements and proactively resolve operational challenges, ensuring final delivery confirmation and proper documentation. A key aspect of the role is providing excellent customer service and serving as backup for after-hours Capacity Procurement coverage during unplanned absences or scheduled PTO. Regular and reliable attendance is an essential function of this position.

Requirements

High School Diploma or GED
Demonstrated ability to manage high call volumes and prioritize time-sensitive shipments.
Have the drive, assertiveness, passion, and dedication to succeed in the logistics industry.
Ability to operate autonomously while actively supporting a unified team mentality.
Ability to multitask and shift focus in a fast-paced, dynamic and evolving logistics environment with rapidly changing priorities, meet deadlines, work well under pressure, prioritize work and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service.
Demonstrates strong ownership of role and responsibilities while actively contributing to team goals.
Strong interpersonal skills and a collaborative mindset to work effectively with internal teams and external partners.
Proficient in building and maintaining positive relationships with colleagues, clients, and stakeholders.
Ability to engage with diverse groups of people, showing respect and consideration for different viewpoints.
Adept at facilitating open and honest communication.
Proficient in both written and oral communication.
Capable of clearly and effectively conveying information and presenting to internal and external business partners.
Ability to actively listen and empathize to understand customer needs and provide personalized support.
Ability to diffuse and respond effectively while handling challenging customer interactions.
Proficient in utilizing various technology platforms, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and video conferencing tools (WebEx, Zoom, Microsoft Teams).
Ability to read, write, and speak English fluently.
Candidates must have the flexibility to work nights and weekends on an occasional basis.
Ability to maintain regular and reliable attendance, with or without reasonable accommodation.

Nice To Haves

Previous experience in track and trace, dispatching, carrier management, or logistics operations preferred.
Previous experience with transportation management systems (TMS) and load boards preferred.
Experience in some or all of the following modes a plus: dry van, LTL, expedited, flatbed, oversized, refrigerated, intermodal.

Responsibilities

Provides support to the Operations and Sales teams including proactive tracking, document preparation, BOL generation, and verification of load status and delivery integrity.
Make a high volume of outbound calls to carriers (up to 100 per day) to confirm shipment status, location updates, and delivery timelines.
Provide timely and accurate ETA updates to customers and immediately escalate service failures or delays to Operations and Sales teams.
Ensure carrier compliance with required tracking tools and platforms, including Trucker Tools and other approved visibility systems.
Communicate clearly and effectively with clients, carriers, and peers regarding shipment progress, delays, and exceptions.
Communicate frequently with internal teams, customers, and carriers to gather POD’s, BOL’s, invoices, and real-time updates in order to close loads in a timely manner.
Consistently track and trace freight movements from origination to final delivery and proactively resolve operational challenges.
Ensure final delivery confirmation and proper documentation prior to load closure.
Provide unmatched Customer Service through daily conversations with customers/carriers in order to build relationships and serve their needs.
Serve as backup to provide after‑hours Capacity Procurement coverage during unplanned absences or scheduled PTO.
Maintain regular and reliable attendance.