Domestic & International Coordination - OA/DA

Ace Relocation Systems, Inc. • San Marcos, TX

3d • $19 - $20 • Onsite

About The Position

The Ace Relocation OA/DA Coordinator will coordinate schedules of customers and vendors, so the relocation experience is seamless and stress free.

Requirements

• High School Diploma or General Education Degree (GED)
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook.
• Competent with Microsoft Teams.
• Competent in MoverSuite and AtlasNet.
• Must be able to lift at least 25 lbs.
• Requires standing, walking, bending, kneeling, stooping, and crouching
• Requirements with respect to vision, hearing, and speaking as in an office setting.

Nice To Haves

• 1-2 years of related customer service experience preferred.

Responsibilities

• Coordinate the scheduling and surveying of all non-Ace booked OA/DA and Military members household goods moves.
• Confer with internal and external customers by telephone or by email in order to provide information about products and services.
• Keep timely records in MoverSuite of internal and external customer interactions and transactions, recording details or inquires and comments, as well as actions taken.
• Check to ensure appropriate changes were made to resolve customer problems and follow up as necessary.
• Communicate effectively and professionally with customers and staff.
• Communicate to management escalations in a timely manner.
• Responds to emails from internal and external customers within 1-2 hours daily.
• Ensure proper visibility is in place by including appropriate aliases with every correspondence.
• Assist with coverage as assigned by supervisor as needed.
• Ad hoc reporting as assigned by supervisor.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED