Domestic Customer Tracking Agent I

AIT Worldwide Logistics, Inc.•Palatine Township, IL

1d•$21 - $29•Onsite

About The Position

AIT is seeking a talented and motivated Domestic Customer Tracking Agent I to join our team to track and trace shipments with high accuracy. The team ensures that shipments are updated timely, troubleshoots service disruptions, and communicates service delays.

Requirements

A team player who works well with others – being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
High School/GED required
Minimum of 1 year Customer Service or Tracking experience in a freight forwarding environment
Basic to intermediate PC skills – MS Office
Ability effectively prioritize and manage time and tasks
Detailed Oriented
Excellent organizational, problem solving and analytical skills.
Strong Communication skills both verbal and written

Nice To Haves

Associates degree in Business, Logistics or Supply Chain preferred
Prior experience working with AS400 a plus
Knowledge of U.S. geography and airport codes a plus

Responsibilities

Track and trace shipments as necessary to ensure proper movement and delivery
Participates in the development and use of suitable sales forecasting processes and models.
Update shipments with current shipment status to include comprehensive notes
Communicate daily with AIT field offices as well as AIT’s agent/carrier networks to ensure on-time performance
Troubleshoot and resolve service disruptions
Maintain familiarity with conditions that require special services and ensure accurate data entry of these costs
Answer Departmental phone lines and emails
Cultivate and foster trusting relationships with AIT’s agent/carrier networks