Domestic Agent I

AIT Worldwide Logistics•Palatine, IL

4d•Onsite

About The Position

The Domestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. The wage range for this position is $22.90-$32.40 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Requirements

Customer Focus ( knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction .)
Oral & Written Communication (Shaping & expressing ideas & information in an effective and professional manner. Uses appropriate grammar and choice of words in oral speech. Writes grammatically and uses appropriate business writing style.)
Teamwork ( Working as a productive member of a cohesive group toward a common goal. Offers support for others ideas and opinions. Expresses disagreement constructively. Provides assistance to others when needed. Shares his/her expertise with others.)
Problem Solving ( Having the ability to identify problems and issues of varying complexities and find effective solutions, considering multiple sides of an issue. Weighs consequences before making final decision. Not discouraged by ambiguous situations. Adjusts approach to achieve results.)
Attention to Detail ( Ensures one’s own work are complete and accurate; monitors the quality of work, verifies information, checks the accuracy of own and other’s work; organizes information and materials for others to understand.)
High school diploma or equivalent
0-3 Years Freight Forwarding experience required
Basic math & geography skills
Ability to read, analyze, and interpret verbal and written requests/directions, including documents such as tariffs, safety rules, operating infrastructures, and procedure manuals.
Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one settings.
Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
Basic to intermediate experience using MS Office
Basic knowledge or ability to learn regulations and compliance procedures associated with all areas of freight forwarding, domestic forwarding ground carriers, commercial airlines, and cartage.
Basic knowledge of IATA and TSA regulations.
Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment

Nice To Haves

3 -5 years preferred
SAP, AS400 experience is preferred.

Responsibilities

Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis.
Track overhead shipments daily and route accordingly
Route freight shipments across multiple transportation modes and services based upon client requests
Proactively communicate with clients regarding status of freight
Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
Assist local sales and domestic offices with air/ground freight issues
Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed
Ensure paperwork, labeling and scanning for accuracy
Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
Responsible for processing monthly inventory
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations.
All other duties as the business deems necessary