Domain Lead (Application Development & Custom AI) - Customer Success

SAP • Vancouver, BC

16d • Hybrid

About The Position

As part of the Consumption & Excellence Office within the Global SAP BTP Global CRO Organization, this role is focused on driving post-sales success, domain maturity, and consumption and expansion growth for Application Development and Custom AI on SAP BTP across all regions with specific focus on North America and Europe. This role supports the Future Ready Enterprise (FRE) Framework (SAP BTP Customer journey methodology) with its structured maturity model that helps customers progress from foundational adoption (L1) to advanced platform innovation (L5) across BTP domains. The Domain Champion works cross-functionally with Customer Success, Sales, Services and Product teams to guide strategic engagements, shape best practices, and accelerate domain maturity through FRE-sponsored and regional programs. Further would play a key role in shaping the domain globally through insight and collaboration, while driving execution and relevance regionally. Direct experience with SAP BTP is not a strict requirement but is highly recommended. We’re particularly interested in candidates with strong AppDev and Custom AI backgrounds who can either bring or quickly build expertise in the SAP BTP ecosystem.

Requirements

• Bachelor’s degree (MBA preferred)
• 10+ years of experience in enterprise software, cloud platforms, or AI-enabled development
• A track record of shaping the domain agenda through visionary thinking, with a proven ability to influence through insights, frameworks, and active engagement with leadership.
• Hands-on experience in Cloud-native application development
• Designing and building custom AI solutions with LLMs, agent frameworks, and vector databases
• DevOps, CI/CD pipelines, containerization (Docker, Kubernetes)
• Exposure to Agentic AI concepts and orchestration frameworks
• Strong communication and architecture influencing skills in customer-facing settings
• Functional proficiency in English is required for positions based in the Quebec.

Nice To Haves

• Experience with SAP Build Code, SAP AI Core, Generative AI Hub, SAP HANA Cloud & Vector Engine
• Understanding of SAP’s BTP strategy and FRE maturity models (L1–L5)
• Development experience with other enterprise PaaS platforms is an added advantage.

Responsibilities

• Act as a global domain lead for Application Development and Custom AI, owning maturity and consumption KPIs in alignment with the FRE framework.
• Guide regions and Market Units in executing domain-specific strategies, engaging sponsored accounts, and identifying strategic consumption opportunities.
• Own and evolve domain maturity models, consumption patterns, and best practice playbooks used by regional field teams.
• Provide thought leadership in how enterprise AppDev and AI use cases are realized through SAP BTP.
• Increase domain maturity and platform adoption through structured FRE-based engagements.
• Guide and support regions in creating and executing AppDev & AI consumption plans.
• Shape and maintain a validated pipeline of domain-aligned consumption opportunities and recovery plans.
• Deliver architectural guidance, either directly or by connecting customer teams with the right expert networks.
• Amplify global FRE strategy, tooling, and domain playbooks, ensuring consistency and reuse across Regions and Market Units
• Contribute to accurate cACV forecasting and impact analysis through reporting and collaboration with regional leaders.
• Engage in strategic customer discussions and 1:1 engagements; provide domain expertise for regional events and campaigns.
• Collaborate with CSMs on recovery plans for accounts off-track in consumption or value realization.
• Act as the regional point of contact for AppDev & AI domain topics, collaborating with Sales, GTM, CSM, and Product teams.
• Oversee the lifecycle from intake to validation, Consumed ACV forecasting, and post-engagement impact
• Own and support domain-aligned campaigns and programs with regional and global marketing.
• Drive the Voice of Customer (VoC) for the domain, share field insights with product teams, and shape the FRE domain tooling.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior