Domain Architect — Cisco Cloud Collaboration (UC / Webex Calling)

World Wide Technology Healthcare Solutions•Jenks, OK

1d•$160,000 - $180,000•Remote

About The Position

The Digital Workspace Advisory (DWA) practice within WWT's Enterprise Solutions & Architecture organization is hiring a Domain Architect to lead Cisco UC and Cloud Collaboration engagements — anchored on Webex Calling (UCaaS) and the broader Cisco UC portfolio, across cloud-native, hybrid, and on-premises environments. The Domain Architect is the customer-facing technical leader on engagements, partners with Project Management as the "Two in the Box" delivery model, and is the single solution voice for the customer. DWA is a voice and unified-communications migration practice. The scope of the role is the modernization of customer voice environments — moving from legacy on-prem Cisco Unified Communications (UCCM) and Microsoft on-prem telephony into Webex Calling and Microsoft Teams Voice. The role does include Cisco Unified Contact Center Express (UCCX) work where it is part of a voice migration scope; the role does not include full-blown Webex Contact Center, Webex Connect, or other dedicated contact-center / CPaaS-led engagements. This is a senior, high-visibility seat on a tight-knit team of eight architects and consultants. The Domain Architect will lead complex pre-sales scoping, own end-to-end design and delivery of Cisco UC and Webex Calling migration projects, and act as a working mentor to peer architects and project engineers transitioning from legacy on-prem voice into cloud-native platforms. The role is also a key contributor to WWT's broader Cisco modernization motion, including the operational integration of resources joining from the Softchoice acquisition.

Requirements

Minimum 10 years of industry experience in IT infrastructure architecture, technology consulting, advisory, or professional services
3–5 years operating at a Senior or Lead Architect level (or equivalent scope and responsibility)
Deep, hands‑on, current expertise across the Cisco UC and cloud‑calling stack, including: Webex Calling (UCaaS) — both Multi‑Tenant and Dedicated Instance; On‑prem Cisco UC platforms that Webex Calling replaces, including: Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Expressway, CUBE, Emergency Responder with E911, Nomadic E911 solutions (RedSky or comparable)
Hands‑on experience with Cisco Unified Contact Center Express (UCCX) as part of voice migration workstreams
Demonstrated pre‑sales discipline, including: Accurate level‑of‑effort estimation, Defensible solution scoping, Ability to articulate solution architecture at both technical and business levels
Proven success in customer‑facing pre‑sales conversations
Hands‑on experience with modern automation and development tools, including: REST APIs, Webhooks, JavaScript or comparable scripting languages
Ability to automate: Webex Calling and Cisco UC configurations, Migration tooling, Documentation generation
Advanced communication skills, including business and technical writing, executive-level presentations, and the ability to work successfully across all customer levels from C-level executives to end users.
Ability to lead architecture-development activities, drive comprehensive discovery and analysis, and make defensible technical and business recommendations.
Capable of holding staff, contractors, and partners accountable to WWT best practices and templates, and of managing partner and vendor resources successfully.
Bachelor's degree in a business or technology focused discipline, or equivalent demonstrated industry experience.

Nice To Haves

Working knowledge of Microsoft Teams Voice in: Cloud configurations, Direct Routing deployments using AudioCodes or Cisco CUBE
Ability to operate fluently across both Cisco and Microsoft UC platforms
Familiarity with Cisco’s native AI capabilities within the Webex Calling cloud
Ability to actively contribute to AI‑assisted documentation, level‑of‑effort generation, and delivery productivity tooling
One or more Cisco Certified Network Professional — Enterprise + Collaboration, Webex Calling Professional / Webex Calling Administration Professional 2024, or Microsoft Teams Voice Engineering Expert / Administrator certifications
Mentorship orientation is required — both formal (coaching peer architects and project engineers) and informal (knowledge transfer through paired engagements).
Demonstrated technical consulting experience in one or more vertical sectors: government, public sector, higher education, finance, health care, technology, or other commercial.

Responsibilities

Lead customer-facing services projects of varying size and complexity, including the development of statements of work, low- and high-level designs, deployment plans, method-of-procedure documents, and post-deployment knowledge transfer.
Serve as the single solution / technical voice for the customer externally and as the escalation point internally for WWT employees, partners, and contractors, partnering with the PMO counterpart to identify and resolve risks and issues.
In pre-sales, work with Client Services Executives, Technical Solutions Architects, and Account teams to identify desired business and technical outcomes, scope opportunities, define resource requirements and levels of effort, and produce high-quality statements of work — including for opportunities sourced through Softchoice / Cisco partner channels.
In delivery, build and maintain low- and high-level design documentation for Cisco UC and Webex Calling migrations, perform advanced engineering when needed, review delivery artifacts produced by the engineering team for technical accuracy and brand-consistent "One Voice" tone, and manage each engagement as if it were its own stand-alone business with attention to profitability and customer outcomes.
Own the scope component for Cisco Unified Contact Center Express (UCCX) where it is part of a customer's voice migration scope, as part of the broader engagement.
Contribute to practice development — collaborating with delivery, practice, and business-development peers to generate and maintain methodologies, level-of-effort templates, reference architectures, and go-to-market collateral; monitoring developing Cisco cloud collaboration technologies and defining the services WWT will offer around them; and helping to bridge the gap between Delivery teams and Practice teams.
Guide and develop senior engineers and project engineers through the project lifecycle, including engineers cross-skilling from legacy Cisco UCCM and Microsoft Teams Voice into Webex Calling.