Dolly Parton Experience Host - Dollywood Theme Park - Part Time Seasonal

The Dollywood Company•Pigeon Forge, TN

11d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Dolly Parton Experience Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Dolly Parton Experience Host will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This role creates a welcoming and educational experience for Dolly Parton Experience (DPE) Guests by providing information that supports self-guided tours. DPE Hosts focus on positive Guest interactions, answering questions and maintaining an enthusiastic demeanor. They also assist with cleaning and sanitizing high-touch areas throughout DPE attractions, such as Dolly’s Home on Wheels, Tennessee Mountain Home, and future experiences added to the DPE. Ideal candidates demonstrate Dollywood's Lead with Love values through patience, kindness, trust, selflessness, honesty, forgiveness, dedication, and accountability. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 18 years old
High School diploma or equivalent required
Basic computer experience required
Excellent verbal and written communicator – consistent and detailed
Ability to safely operate company vehicles according to company policy.
Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record
Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and Guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able and willing to work shifts up to 12 hours
Must wear costume as outlined by Entertainment team
Able and willing to accurately count
Must have dexterity to handle tickets/counters
Able and willing to be productive in a fast-paced, dynamic environment
Able and willing to prioritize tasks and complete assignments on time
Able and willing to work with and tolerate detergents and chemicals utilized in the area
Able and willing to tolerate noise at high levels
Able and willing to wear all PPE as required
Able and willing to handle a high volume of Guests at DPE without creating unnecessary/unproductive stress in the workplace
Able and willing to use self-reflection to be accountable as a member of a world-class team
Must be comfortable with public speaking to a large crowd during an emergency situation
Must be able and willing to periodically scan the venue to ensure the safety of our Guests

Responsibilities

Greet Guests, accurately count attendance, and monitor queue lines as needed
Sanitize all high touch points in and around the DPE on a pre-determined schedule
Verbally communicate and enforce DPE entrance rules
Assist Guests with information about various areas of the DPE
Operate system controls to properly power exhibits on and off
Keep the DPE, Dolly’s Home on Wheels and Tennessee Mountain Home clean throughout the day, including dusting, mopping, sweeping, vacuuming, and cleaning glass as needed
Maintain entertainment signage as needed
Assist with keeping break rooms, storage areas, and supply closets clean and organized
Complete daily reports and Guest surveys
Assist with special DPE functions and assignments as needed
Provide accurate park information to Guests through participation and implementation of continued education
Maintain strict confidentiality, with regard to communication and all information, about Dolly Parton's personal or professional life, her public and non-public visits to Dollywood and her public and private dealings with Dollywood and/or HFE between any and all parties outside of this position’s reporting structure.