Dolly Parton Experience Cleaning and Safety Trainer - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

13d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Dolly Parton Experience Cleaning and Safety Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Dolly Parton Experience Cleaning and Safety Trainer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Dolly Parton Experience Cleaning and Safety Trainer plays a pivotal role in ensuring the highest standards of guest service, safety, and operational excellence within the Entertainment division. This position is responsible for onboarding, training, and supporting all Dolly Parton Experience Hosts, maintaining compliance with safety protocols, cleaning and maintenance procedures, and fostering a positive, team-oriented environment. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Minimum 18 years of age
High school diploma or GED required
Excellent verbal communicator – consistent and detailed
Must successfully pass a pre-employment background check
Basic computer skills required
Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must maintain a professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for Hosts and Guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Willing and able to prioritize tasks and complete assignments on time
Willing and able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Willing and able to be productive in a fast-paced environment
Must be able to handle a high volume of Guests at theater without creating unnecessary / unproductive stress in the workplace
Must be able to initiate conversations with our Guests while maintaining eye contact and a friendly demeanor
Willing and able to count
Must wear costume as outlined by Entertainment team
Willing and able to wear all PPE as required
Willing and able to tolerate noise at high levels
Must be comfortable with public speaking to a large crowd during normal/emergency situations
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Must be able to periodically scan the venue to ensure the safety of our Guests
Lifting and Carrying: Position may require occasional to frequent lifting of up to 20 lbs. utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Ability to climb stairs
Need finger movement to handle tickets / counters
Willing and able to push and pull
Ability to work with and tolerate detergents and chemicals utilized in the area

Nice To Haves

Leadership experience preferred , within an entertainment or Guest service field highly preferred

Responsibilities

Coordinate with Team Lead on the onboarding and training of all new Dolly Parton Experience Hosts
Update and maintain Host rosters and databases
Train all new and returning Hosts in GST, ADA, Dolly Parton Experience Host modules
Ensure each Dolly Parton Experience Host is trained according to company guidelines.
Ensure required documentation is completed in a timely manner
Audit Dolly Parton Experience Hosts for training purposes, including coaching and praise as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc
Act as Subject Matter Expert of all Dolly Parton Experience Host SOP’s, training checklists and handbooks
Enforce safety standards and serve as an approved Safety Trainer of the Dolly Parton Experience, effectively training others
Partner with leaders and ensure 100% Safety compliance and consistency throughout the Entertainment division
Maintain and update SDS and Chemical Inventory documentation
Provide verbal and written communication for necessary training classes
Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
Maintain confidentiality as required
Work varying hours and in different areas when needed
Oversee the cleanliness and sanitization of indoor/outdoor venues, queue lines, closets, and surrounding areas and report any maintenance needs to Lead / Supervisor
Oversee daily cleaning of the Experience, hold brief meeting each morning to discuss assignments
Provide training for new Dolly Parton Experience Hosts, including how to handle Guest opportunities and following all company policies
Guarantee entertainment signage and show times are posted accurately each day
Ensure Dolly Parton Experience Hosts inside/outside the venues are providing a safe environment for Guests as needed
Be a positive servant leader
Fill out venue reports as necessary
Create and communicate area placement schedules
Communicate with all leadership regarding venue operations such as: venue opening/closing, technology opportunities, temperature control, etc
Perform regular and rotating duties across multiple “indoor/outdoor” venue locations