Dollar Fresh Service Manager

Hy-Vee, Inc.•Nevada, IA

12d•Onsite

About The Position

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. As the Dollar Fresh Service Manager at Hy-Vee, you'll be a key leader on the floor, making sure customers are taken care of, employees are supported, and the store runs smoothly from open to close. You'll lead by example, step into any role that needs filling, and keep everything moving in the right direction throughout your shift. If you're someone who thrives in a busy environment, loves helping people, and takes pride in being the person others can count on, this role is a great fit for you.

Requirements

Lead and motivate a team across all areas of a retail store
Solve practical problems and make sound decisions with a variety of variables
Use basic math skills, including fractions, decimals, and percentages
Communicate clearly with customers, employees, and store leadership
Stay organized, manage multiple priorities, and step in wherever needed throughout a shift
High school diploma or equivalent required
Two or more years of similar or related work experience preferred

Responsibilities

Deliver outstanding customer service by greeting customers warmly in all areas of the store and going the extra mile to make every visit a positive one
Assist customers with finding products, reaching items, carrying heavy purchases, and passing along any feedback or requests
Serve as a key holder with opening and closing responsibilities
Assign employees to specific duties, follow up to ensure timely completion, and train employees in department procedures and job duties
Supervise and coordinate activities of employees across all areas of the store in the manager's absence, or perform the work necessary at any job level
Assist customers at self-checkout lanes, monitor self-checkout registers, and process refunds and department-approved returns
Operate the cash register to complete customer transactions accurately and efficiently, including bagging groceries as needed
Redeem promotional coupons, food stamps, and WIC checks; sell and redeem lottery; process rental transactions; handle credit card and in-store charges; count back change and issue receipts
Unload trucks, stock, replenish, and face product throughout the store; carry out to-do lists from store leadership
Label all backroom and storage area containers with the date received
Determine location of ad and promotional displays and ensure product quality and quantities meet customer demand
Train employees on safety procedures, complete customer accident forms, and manage first reports of injury as needed
Ensure employee compliance with company policies, security procedures, sales practices, and record keeping requirements
Handle confidential information including pricing, sales reports, and wages with discretion
Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
Assist in other store areas and take on special projects as needed