Documentation Specialist

Luminare Health

17h • $49,500 - $92,800 • Onsite

About The Position

The overall purpose of the Documentation Specialist is to analyze, document, organize, and publish policies, procedures, and guidelines for internal Operations Divisions. Work with internal and external customers to gain acceptance and consensus. Support efforts to improve content taxonomies and content organization. Stage and publish new and revised records on approval applications. Secure cooperation of appropriate levels of authority. Consult with local content owners to ensure standards, templates, and publishing protocol are followed. Support content organization and standardization efforts that lead to improved search efficiency and improved usability.

Requirements

• One or more years experience with corporate content management, knowledge management and policy and procedural research, writing and storage.
• Experience with documenting software projects.
• Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills and must be able to meet tight deadlines.
• Strong customer service focus.
• Clear and concise verbal and written communication skills.
• Consulting and analytical skills.
• Sound inductive and deductive reasoning.
• Work with others to analyze information and evaluate results to identify appropriate solutions.
• Develop solutions to meet individual and departmental goals.
• Strong presentation, interpersonal, organizational, and analytical skills.
• Strong technical writing and content skills with the ability to relay complex information.
• PC proficiency to include Word, Excel, PowerPoint, or other document and web-based application or tools.

Nice To Haves

• Bachelor’s degree or equivalent work experience required.
• Familiarity with Content Management Systems or Knowledge Management Systems.
• One (1) year content management/knowledge management experience in a corporate or business setting.
• One (1) year healthcare insurance operations experience.
• Aptitude to learn Luminare Health operations and technical terminology.
• Ability to work with multiple internal and external customers, senior management, subject matter experts (SME).
• Familiarity emerging content/knowledge organization models and practices in the industry.

Responsibilities

• Analyze, document, organize, and publish policies, procedures, and guidelines for internal Operations Divisions.
• Work with internal and external customers to gain acceptance and consensus.
• Support efforts to improve content taxonomies and content organization.
• Stage and publish new and revised records on approval applications.
• Secure cooperation of appropriate levels of authority.
• Consult with local content owners to ensure standards, templates, and publishing protocol are followed.
• Support content organization and standardization efforts that lead to improved search efficiency and improved usability.

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree