Documentation Specialist/Technical Writer

Cook Systems • Jacksonville, FL

6d • Onsite

About The Position

Launch Your Career with Cook Systems Since 1990, Cook Systems —a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking a skilled Technical Writer to create and maintain IT documentation, translating complex information into clear, concise materials for diverse audiences. This role involves collaboration with Development, Quality Assurance, and Technical Support teams to produce a wide range of technical publications, including manuals and product documentation.

Requirements

• Bachelor’s Degree in Journalism, Technical Writing, Business Administration, or a related field, or equivalent work experience.
• Minimum of 3 years of experience in business or technical writing.
• Proficient knowledge of multiple software and graphics packages.
• Strong organizational and project management skills.
• Excellent writing and editing skills.
• Ability to work on moderately complex to complex document management projects.

Nice To Haves

• Experience in coaching junior staff is an advantage.

Responsibilities

• Create and maintain IT documentation, ensuring clarity and conciseness for various target audiences.
• Collaborate with Development, Quality Assurance, and Technical Support teams to produce a variety of technical publications.
• Interview subject matter experts and technical staff to gather information and prepare written content.
• Organize and coordinate the layout and structure of technical materials.
• Research and incorporate additional information, such as drawings and specifications, to complete documentation.
• Review, critique, and edit various technical documents, including design documents and system overviews.
• Maintain and manage the internal documentation library.
• Provide and coordinate special documentation services as needed.
• Oversee special projects and provide guidance to junior staff members.

Benefits

• Two comprehensive medical plans through Blue Cross Blue Shield
• Dental coverage
• Vision coverage
• Life insurance
• Critical illness insurance
• Accident insurance
• Flexible Spending Account
• Daycare FSA
• Health Gap Insurance
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level