Documentation Solutions Architect - REMOTE
About The Position
The Documentation Solutions Architect will build and support content systems for technical publications (TMS + CMS + automation). They will be responsible for developing, designing, and the deployment of AI tools, intelligent document management, and analytics within a regulated environment. This role combines expertise in applying advanced AI technologies, including machine learning, Natural Language Processing, Generative AI, and regulatory documentation to drive innovation and compliance across new and existing products. This role will be responsible for architecting scalable and efficient systems that leverage artificial intelligence to enhance content creation and management, translation workflows, and the optimization of translation memory. This position reports to the Global Informatics Manager, and will be fully REMOTE.
Requirements
- Bachelor’s degree with experience in AI/ML technologies, Python (working level), Java, XML, HTML.
- Strong IT and solutions architecture skills and experience, particularly in leading the creation, optimization and deployment of AI tools within document generation, review and management.
- Strong problem-solving skills and willingness to learn in a fast-paced environment
Nice To Haves
- Understanding of web apps (front/back end)
- Experience with Translation Memory Systems, Component Content Management Systems or Adobe Framemaker.
Responsibilities
- Build and maintain tools supporting technical documentation and localization workflows and improve or develop new translation memory system (TMS)
- Evaluate existing documentation workflows and identify opportunities to leverage AI tools for efficiency and accuracy. This includes implementing AI-driven translation tools, automated content generation and updating, quality assurance checks, and content reuse suggestions.
- Support technical writers with DITA/XML workflows and FrameMaker templates
- Develop scripts (Python) to improve publishing and content reuse
- Develop and implement AI strategies for documentation, defining how AI will be used to enhance various aspects of documentation, such as content creation, delivery, and user experience.
- Identifying new areas for applying AI technologies for the Technical Publications team and other business functions within Global Service.
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
