Documentation & Risk Adjustment Manager

Wellbe Senior Medical • Chicago, IL

2d • Remote

About The Position

The Documentation & Coding Manager provides leadership and operational accountability for WellBe’s documentation and coding program. This role leads the coding team and oversees program performance, documentation and coding controls, pre-encounter review operations, query auditing, vendor performance, and strategic initiatives. The Manager establishes productivity and quality standards, develops team capabilities, and drives workflow improvements that strengthen documentation accuracy, coding compliance, provider experience, and risk adjustment performance.

The position is performed remotely in a professional work environment and requires regular use of standard office technology, virtual collaboration tools, and healthcare information systems. Travel may be required up to 15% locally or nationally. This is a safety-sensitive role requiring full cognitive and physical functioning at all times. Candidates must be legally authorized to work in the United States without current or future employer visa sponsorship. Employment is contingent on successful pre-employment drug screening and background checks; monthly FACIS checks and other drug testing may apply during employment. WellBe is an Equal Opportunity Employer and provides reasonable accommodations as required by law. Employment is at-will unless otherwise specified by contract.

Requirements

• Bachelor’s degree in health information management, nursing, healthcare administration, business, or a related field, or an equivalent combination of education and relevant experience.
• Three to five years of progressive experience in healthcare documentation, coding, or risk adjustment, including at least one year of people leadership or equivalent program leadership.
• Demonstrated knowledge of clinical documentation, coding quality, risk adjustment concepts, compliant provider query practices, and healthcare operations.
• Strong people leadership, coaching, vendor management, project implementation, data analysis, problem-solving, and executive communication skills.
• Ability to translate performance data into practical action plans and manage multiple priorities in a remote, cross-functional environment.
• Proficiency with Microsoft Office and healthcare reporting or workflow systems.
• Ability to stand or sit for extended periods; visual acuity and fine motor skills; ability to travel locally or nationally as needed.
• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Must successfully complete a pre-employment drug screening and background check; continued employment is contingent on applicable checks and compliance with the company’s Drug-Free Workplace Policy.

Nice To Haves

• Experience managing vendors and implementing operational controls is preferred.

Responsibilities

• Lead, coach, and manage the coding team, including goal setting, performance monitoring, professional development, and workforce planning.
• Establish, communicate, and monitor productivity, quality, timeliness, and accountability standards for documentation and coding operations.
• Use performance data to identify trends, address operational gaps, and lead corrective action and performance improvement plans.
• Oversee pre-encounter review workflows and other documentation initiatives to improve provider readiness and reduce administrative burden.
• Implement and sustain documentation and coding controls, including quality assurance processes, query reviews, audit protocols, and escalation pathways.
• Monitor coding and billing vendor performance against contractual, service-level, quality, productivity, compliance, and financial expectations.
• Partner with clinical, operations, compliance, finance, analytics, technology, and vendor stakeholders to execute program objectives and resolve barriers.
• Develop and maintain policies, procedures, workflows, training materials, dashboards, and standard operating practices.
• Ensure documentation, coding, and query practices align with applicable regulatory requirements, payer guidance, and internal policies.
• Prepare and present program performance, risks, recommendations, and implementation updates to department and organizational leadership.
• Support annual planning, resource allocation, vendor strategy, and continuous improvement initiatives for documentation and risk adjustment operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager