Documentation Review Specialist (part time)

Service Corporation International • Whitehall, MI

21d • Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Provides documentation support to funeral homes and crematories validating accuracy and consistency on service documents in a polite, professional manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES Documentation Support Uses adept knowledge of state specific laws and Company standard operating policies and procedures for services requested Validates that documents from the funeral home to support requested service complies with state law and Company policies and procedures (a copy of the final paperwork is then kept on file at the crematory, funeral home and in Carepoint) Interprets and evaluates documentation to verify information on all services is completed accordingly with accuracy and consistency Demonstrates quick response to document inquiries and directs customers with clear instructions to correct documentation as needed Maintains professional and cooperative relationships with all customer locations MINIMUM Requirements Education High School or GED equivalent Experience One (1) year experience required in an fast-paced professional office clerical and customer-focused service capacity Knowledge, Skills & Abilities Working knowledge of office equipment including computers, copiers, and printers at a level consistent with experience. MS Office Suite experience is highly desirable Good oral and written communication skills with management, customers and peers Ability to remain professional, rational and kind in high stress, high demand, and sometimes contentious situations Work independently without direct supervision Strong organizational skills Basic mathematic skills High level of compassion and integrity Problem solving skills Strong skills in time management and prioritizing workload Detail oriented Ability to maintain confidentiality Work Conditions Work Environment Work indoors during all seasons and weather conditions Standard business dress is required Moderate odors, dust or fumes may cause discomfort and / or irritation to eyes or respiratory passages Work Postures Sitting continuously for many hours per day, up to 7 hours per day May require climbing stairs to access office building Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours Working a number of weekend hours each month Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

Requirements

• High School or GED equivalent
• One (1) year experience required in an fast-paced professional office clerical and customer-focused service capacity
• Working knowledge of office equipment including computers, copiers, and printers at a level consistent with experience.
• Good oral and written communication skills with management, customers and peers
• Ability to remain professional, rational and kind in high stress, high demand, and sometimes contentious situations
• Work independently without direct supervision
• Strong organizational skills
• Basic mathematic skills
• High level of compassion and integrity
• Problem solving skills
• Strong skills in time management and prioritizing workload
• Detail oriented
• Ability to maintain confidentiality

Nice To Haves

• MS Office Suite experience is highly desirable

Responsibilities

• Documentation Support
• Uses adept knowledge of state specific laws and Company standard operating policies and procedures for services requested
• Validates that documents from the funeral home to support requested service complies with state law and Company policies and procedures (a copy of the final paperwork is then kept on file at the crematory, funeral home and in Carepoint)
• Interprets and evaluates documentation to verify information on all services is completed accordingly with accuracy and consistency
• Demonstrates quick response to document inquiries and directs customers with clear instructions to correct documentation as needed
• Maintains professional and cooperative relationships with all customer locations

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees