CTI Documentation Manager

KION Group•Grand Rapids, MI

2d•$100,400 - $125,500

About The Position

The documentation manager leads a team of technical writers and documentation controllers responsible for customer project documentation. This role leads documentation efforts, requiring expertise in technical communication and management. The ideal candidate will possess outstanding communication, leadership, and analytical skills, along with a strong technical understanding and a dedication to producing high-quality documentation. This position's focus will be to provide the best customer experience with project documentation across a variety of formats.

Requirements

Bachelor's degree in a related discipline, emphasizing technical communications and/or management.
Exceptionally strong English communication and writing skills.
Ability to identify, develop, measure, and analyze key performance indicators (KPIs).
Strong determination to produce clear, accurate, and complete technical documentation.
Proficient with authoring software (e.g., MS Office, Adobe products, Component Content Management Systems [CCMS]).
Ability to set and enforce documentation standards, styles, and templates.

Responsibilities

Lead documentation efforts, ensuring high-quality, accurate, and complete technical documentation.
Implement documentation best practices and enforce standards, styles, and templates.
Offer direction and encourage team members.
Effectively present ideas to internal leaders, collaborators, and external customers.
Identify, develop, measure, and analyze key performance indicators (KPIs) for documentation activities.
Manage time, meet deadlines, and prioritize tasks for the technical writing staff.
Train and guide others in using authoring software.