Documentation Lead

Digital Asset • New York City, NY

21h

About The Position

Digital Asset is hiring a Documentation Lead for the Canton Network, within its Education vertical. The role owns and maintains the ecosystem’s documentation as a single source of truth, helping builders find answers independently and successfully build on Canton. The Documentation Lead will manage documentation strategy to improve discoverability, accelerate developer onboarding, and reduce support tickets. The position may be based in New York, Budapest, Zurich, or London.

Requirements

• Proven experience as a technical writer or technical writing lead, including managing writers and driving documentation strategy.
• Experience treating documentation as a product by tracking usage, sentiment, and success metrics such as ticket deflection.
• Strong technical aptitude, including the ability to read code and work with engineers to translate complex technical concepts into accessible guides.
• Data-driven approach and comfort using tools such as Google Analytics or heatmaps to identify where developers are getting stuck.
• Experience in a fast-paced environment with frequent software updates and keeping documentation current.
• Excellent spoken and written English.

Responsibilities

• Own, maintain, and evolve documentation for the Canton ecosystem as its single source of truth.
• Collaborate with Product and Engineering to keep documentation synchronized with software release cycles and establish feedback loops.
• Produce and maintain developer documentation, including conceptual docs, tutorials, guides, upgrade notes, and SDK/API documentation.
• Improve documentation SEO and searchability, identify content gaps using LLM-enhanced search tools and search analytics, and reduce unsuccessful searches.
• Analyze documentation metrics, including drop-off rates, heatmaps, and sentiment feedback, to improve information architecture and content flow.
• Increase ticket deflection by proactively addressing user issues through clear documentation and reducing support requests to Sales and Client Experience.
• Collaborate with ecosystem partners and vendors to expand documentation coverage and quality.
• Provide accurate technical content to support the Evangelism team’s outreach and advocacy efforts.
• Maintain documentation repository architecture, automated deployments via GitHub Actions, and a single source of truth.

Benefits

• Comprehensive benefits package supporting team members’ well-being.
• Health and insurance benefits that vary by region and may include medical, dental, and vision coverage.
• Flexible working models.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed