Documentation Clerk - Full Time - Mississauga

Extendicare • Mississauga, ON

4d • Onsite

About The Position

Reporting to the Office Manager, the DOC clerk will be responsible for directing all incoming calls and visitors to the facility and performing clerical duties as required. At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve. We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position. Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us. Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request. Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of the growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of 99 long-term care homes (59 owned, 40 under management contracts), deliver approximately 14.0 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 153,600 beds across Canada. Extendicare proudly employs approximately 23,000 individuals and manages an additional 5,000 joint venture employees, all of whom are highly qualified, trained and dedicated team members and passionate about providing high-quality care and services to help people live better. Our Mission To provide people with the care they need, wherever they call home. Our Vision Everyone in Canada has access to the care and support they need to live their best lives. Our Values We embrace every person for the individual they are. We care for each person as we would our own family. We collaborate with others because we achieve more together. We are relentless in our efforts to improve. We respect the resources entrusted to us.

Requirements

• Basic clerical/administrative skills
• Pleasant telephone manner with strong customer service skills
• Excellent organizational and communication skills
• Ability to deal with tight timelines
• Experience with Microsoft office suite of applications
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one

Nice To Haves

• Course Related to Health Care Administration

Responsibilities

• Greeting visitors, determine purpose of visit and direct visitors to proper location as appropriate.
• Answer telephone and place outgoing calls as requested
• Maintain records as required and perform clerical work as assigned
• Monitor front door for wandering residents
• Adhere to established department policies and procedures regarding quality assurance, fire safety, environment and infection control
• Workday Validation, Point Click Care Entry, Census Back up person for Time tracking, Scheduling
• Help with Invoices
• Filing
• Preparing Vendor Contracts
• Other duties as assigned

Benefits

• competitive compensation
• comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed