Documentation Auditor/Process Verification Specialist
About The Position
Immediate Mailing Services is seeking a detail-oriented professional for the role of Documentation Auditor/Process Verification Specialist. This position is ideal for someone who is adept at problem-solving, verifying information, and ensuring accuracy and compliance in documentation and processes. The specialist will be responsible for reviewing documentation across various departments, identifying discrepancies, and collaborating with teams to uphold high standards of accuracy and accountability. This role is critical for maintaining operational excellence and the company's reputation for high standards in client service.
Requirements
- High school diploma or equivalent
- 2+ years of experience in documentation review, auditing, quality assurance, or administrative coordination
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Strong organizational and communication skills
- Ability to work in a fast-paced environment while maintaining accuracy
- Extremely detail-oriented
- Comfortable asking questions when something doesn’t look right
- Organized and able to manage multiple tasks
- Confident speaking with people across departments
- Resilient and able to stand their ground when accuracy matters
- Comfortable escalating issues when needed
Nice To Haves
- Experience with SharePoint, JIRA, or HubSpot
Responsibilities
- Review and audit documentation for accuracy, completeness, and compliance with company standards
- Verify records across systems such as SharePoint, JIRA, HubSpot, and Microsoft Office
- Identify inconsistencies, errors, or missing information and work with teams to resolve them
- Maintain detailed audit logs and track recurring issues or trends
- Communicate with employees and departments to clarify documentation or process questions
- Escalate issues appropriately when documentation or procedures do not meet standards
- Assist with improving documentation workflows and process consistency
- Prepare summaries and reports for management review
- Perform duties outside their primary responsibilities or assigned department, as reasonably requested by management, potentially outside regular working hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
