Documentation Administrator I

Canon Careers • Burlington, NJ

6d • Hybrid

About The Position

Canon Financial Services, Inc. (CFS) located in Burlington, NJ, is a dynamic and forward-thinking organization committed to building meaningful partnerships and delivering innovative financial solutions. We take pride in driving exceptional customer experiences while upholding the highest standards of operational excellence, integrity, and inclusion. This position offers a hybrid work schedule requiring you to be in the office Wednesdays and Thursdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Your Impact We are seeking a Documentation Administrator with a keen eye for detail in a fast-paced environment with a commitment to support our partners in their financing opportunities. Documentation Administrators audit transactions to uphold Canon Financial Services’ risk policies and procedures and confirm adherence to established pricing and program guidelines, while ensuring timely funding to our dealers and vendors.

Requirements

• High school diploma or vocation training or equivalent required
• 1-2 years related work experience in a similar role or industry
• Strong problem-solving and organizational skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Proficiency in basic computer applications and relevant tools
• Demonstrated ability to manage multiple tasks and meet deadlines
• Commitment to maintaining accuracy and attention to detail

Responsibilities

• Review, analyze, and process financial contracts and supporting documentation within established authority level.
• Ability to evaluate transactions pursuant to the Canon Financial Services operational guidelines, as well as company policies and procedures.
• Maintain exceptional service levels throughout the funding process, ensuring timely and efficient handling of all transactions.
• Develop expertise in CFS systems (Nexus, Odessa, Unified Desktop, Salesforce) to ensure precise input of all key data points of a transaction to commence accurate customer invoicing.
• Develop and maintain effective working relationships with inside and outside sales teams.
• Ability to think outside the box and be resourceful in reaching resolutions.
• Strong written and verbal skills. Ability to articulate problems, solutions and resolutions with all customers and all levels of the organization.
• Process account adjustments post-booking to modify existing contracts.

Benefits

• medical
• dental
• vision
• 401(k) Savings Plan
• discretionary profit sharing
• discretionary success sharing
• educational assistance
• recognition programs
• vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED