Document Tech I (Onsite, San Diego, CA)

American Specialty Healthorporated • San Diego, CA

11d • Onsite

About The Position

American Specialty Health Incorporated is seeking a Document Tech I to join our Support Services team. This position will provide technical and clerical support for a variety of functions performed by the Document Management department. Accuracy in all work is essential to the department’s success. Quality audits must be passed on a routine basis. Services provided include the sorting and scanning of inbound mail, file preparation following detailed instructions, scan prep/scanning services using technical applications meeting all quality standards, warehouse support for managing physical records, return mail management, shipping/receiving services, and to provide clerical file support to the Document Management Center of Support Services. Provides reception security and performs mail delivery and shipping and receiving services.

Requirements

• High school diploma required.
• 1 year of experience in a clerical support role requiring expert attention to detail preferred.
• Record managing or scanning experience preferred.
• Experience with Microsoft Word, Excel, and Outlook required.
• Some experience with Kofax/AnyDoc preferred.
• Types 35-40 WPM.
• Intermediate to expert 10 Key skills.
• Ability to pass written test.
• Ability to pass basic math test.
• Ability to perform repetitive tasks sitting for 2 to 3 hours at a time.
• Ability to master new processes, master new technical computer applications, and perform complex analytical tasks within a reasonable period of time.
• Experience with machinery or proven ability to learn small machine operations.
• Ability to thrive in an environment with noise and/or constant interruptions.
• ASH requires all onsite employees and employees who travel for their position to either (a) establish that they have been fully vaccinated; or (b) obtain an approved exemption as an accommodation.
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.
• Primarily sedentary, able to sit for long periods of time.
• Ability to speak, see and hear other personnel and/or objects.
• Ability to communicate both in verbal and written form.
• Ability to lift, push, pull, bend, crawl, and travel within the facility.
• Capable of using a telephone and computer keyboard.
• Ability to climb stools and ladders.
• Ability to lift up to 15 lbs. overhead, lift 25 lbs. unassisted or 50 lbs. assisted by cart.

Nice To Haves

• 1 year of experience in a clerical support role requiring expert attention to detail preferred.
• Record managing or scanning experience preferred.
• Some experience with Kofax/AnyDoc preferred.

Responsibilities

• Provides clerical Support to the Document Management center.
• Provides mail service to the organization.
• Sorts incoming, personal, inter department, claims, and returned mail.
• Opens mail and prepares Claims batches for scanning adhering to processes and procedures.
• Prepares files and documents adhering to defined processes for scanning and validation.
• Accurately tracks and records assigned work.
• Assists with research and verification during the scanning process.
• Uses good judgement for self-correction, ensuring accuracy.
• Supports shredding efforts for all scanned documents approved for destruction.
• Receives & processes file & document requests to authorized personnel when instructed.
• Meets all productivity goals.
• Passes all quality audits and skill assessments.
• Restricts access to systems, storage locations, system folders or physical files, and all documents in process to authorized personnel only.
• Maintains confidentiality of sensitive and propriety business information under all circumstances.
• Reports unique or problem situations to manager.
• Other Department Support.
• Processes returned mail and provides statistical data for reporting.
• Keeps mail sorting station & mail area clean & organized at all times.
• Prepares and processes Inter Office Mail.
• Processes Right Fax Claims and Prepares for Scanning adhering to defined processes.
• Covers front security desk.

Benefits

• Equal Opportunity/Affirmative Action Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED