Document Support Specialist - Hartford, CT

Military Spouse Corporate Career Network • Hartford, CT

3d • Onsite

About The Position

Under moderate supervision, this position is responsible for the accurate and timely preparation and preservation of policy documents in compliance with corporate retention policies and guidelines. You are responsible for the handling of inbound correspondence in support of digital workflows, execution of the company's preservation strategy, and preparation of policy and underwriting documents for digitization and potential litigation. This position is based full time in our Harford Field office.

Requirements

• High School Diploma or equivalent.
• One year experience utilizing Microsoft Office Suite.

Nice To Haves

• Two years of utilizing Microsoft Office Suite.
• Ability to meet Productivity and Quality performance metric requirements.
• Knowledge of Document Archival & Preservation Repositories Preferred.
• Knowledge of Insurance Policy Documents is a Plus.
• HOST and Web Application Familiarity Preferred.
• Records Management Software Familiarity a Plus.
• Strong attention to detail with the emphasis on quality and the ability to focus for extended periods of time.
• Capability of categorizing documents based on established standards.
• Ability to use basic analytical thinking to make decisions on document categories.
• Good dexterity of hands and fingers to sort through documents accurately and quickly.
• Ability to work in a fast-paced, flexible, team environment.

Responsibilities

• Responsible for the categorization and reconciliation of insurance documents received through internal and external mail, as well as various archival sources.
• Prepares documents for digitization including removal of staples, paper clips, fasteners and posted notes from the documents.
• Analyzes documents in order to produce the best resolution for scanned reproductions.
• Accurately identifies and classifies documents according to characteristics per established guidelines.
• Employs basic understanding of filing standards to properly classify documents for specific repository processing and determines index values for insurance document sets based on established guidelines.
• Research and investigation may be required to track misdirected or undeliverable mail.
• Resolves moderately complex issues and escalates items as required.
• Works with a high degree of confidentiality as documents are highly sensitive containing customer financial and/or proprietary information.
• Perform other duties as assigned.

Benefits

• performance-based cash incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED