Document Specialist

Keller Postman • Chicago, IL

10d • Onsite

About The Position

Keller Postman seeks a Mailroom Document Specialist as part of our Digital Documentation Department. The Specialist is responsible for handling a wide variety of digital document processing services and mail-related requests as well as providing support to our high volume of inbound and outbound postal and digital mail demands. The ideal candidate for this role will be highly motivated, have the ability to multitask, and be comfortable in a fast-paced setting. The Specialist will have a strong knowledge of mailroom and delivery practices as well as experience in a combined mailroom and digital production copy/print environment. Strong typing skills are required as are solid overall computer skills including a working knowledge of the Microsoft Office Suite, internet and web-based applications, messaging applications, and the Microsoft operating system. This full-time position will work in our Chicago office five weekdays per week. The compensation for this position is $23.00 to $25.00 per hour, plus a year-end discretionary bonus and benefits.

Requirements

• Minimum of 2+ years operations experience in a professional setting preferably in legal services or a law firm preferred.
• Ability to identify and process and prepare vast quantities of medical records and legal documents using cutting edge technology and efficient processes.
• Excellent interpersonal, customer service, verbal and written communication, and problem-solving skills.
• Proficiency with Microsoft Office and Adobe Acrobat tools.
• Ability to work independently and in a team environment.
• Demonstrates a high level of professionalism with confidential and sensitive information.
• Acute attention to detail.
• Ability to multi-task and to work independently or as part of a team.
• Microsoft Office skills at an intermediate level.
• Must be able to read, write, and speak fluent English.

Nice To Haves

• Knowledge of law firm, healthcare, and corporate operations workflow processes preferred.
• Prior experience with mass tort, legal document preparation, patient medical records, including medical device and pharmaceutical terminology is preferred.
• Working knowledge of electronic health records (EHR) and HITECH and will be able to suggest and implement efficiencies and improvements while keeping updated on industry best practices a plus.

Responsibilities

• Gather, organize, prepare, and review various documents and files for delivery to clients both digitally and using standard ground shipping methods.
• Prepare postage and shipping labels to properly meet industry standards.
• Collaborate with and support Intake and Medical Records teams to ensure deadlines are being met.
• Using our proprietary software, properly document and track the delivery of time sensitive documents to clients.
• Monitor and manage a variety of inbound mailroom channels including physical mail, emails, third party portals and through our proprietary software.
• Identify, categorize, and file a high volume of documents to their respective cases in preparation for review on a daily basis.
• Continually observe established processes and procedures.
• Offer suggestions for change and/or improvement where there is an opportunity to do so.
• Partner with relevant internal teams to provide status updates and raise issues as appropriate.

Benefits

• year-end discretionary bonus
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed