Document Services Coordinator

PacificSource Health Plans • WFH: NC, NC

4d • $35,543 - $56,869 • Onsite

About The Position

PacificSource is seeking a Document Services Coordinator to join their team. This role is responsible for coordinating enterprise document requests, workflow activities, governance processes, vendor interactions, and document lifecycle activities to ensure the efficient, accurate, and compliant delivery of enterprise document and fulfillment services across the organization. The company values diversity and is committed to creating an inclusive work environment.

Requirements

• Minimum of 3 years of project coordination, workflow administration, healthcare operations, business operations, communications, or related administrative support functions required.
• High school diploma or equivalent required.
• Project coordination and workflow management principles.
• Business communication and stakeholder engagement techniques.
• Scheduling, meeting coordination, and administrative support practices.
• Reporting tools, workflow tracking systems, and project management applications.
• Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Documentation management, record retention, and process documentations practices.
• Basic understanding of healthcare operations and regulatory compliance requirements.
• Adaptability
• Building Customer Loyalty
• Building Strategic Work Relationships
• Building Trust
• Continuous Improvement
• Contributing to Team Success
• Planning and Organizing
• Work Standards
• Accountability
• Collaboration
• Communication (written/verbal)
• Flexibility
• Listening (active)
• Organizational skills/Planning and Organization
• Problem Solving
• Teamwork

Nice To Haves

• Experience coordinating multiple projects, managing timelines, and working with cross-functional stakeholders preferred.

Responsibilities

• Coordinate intake, routing, and tracking of enterprise document requests.
• Track document projects and workflow activities to ensure timely completion of deliverables and deadlines.
• Schedule and support document governance meetings, including preparation of materials and follow-up activities.
• Coordinate annual document reviews and document lifecycle management activities.
• Maintain workflow tracking systems, project records, and supporting documentation.
• Monitor project status and communicate updates, risks, and deadlines to stakeholders.
• Coordinate communications and information exchange with business units and operational stakeholders.
• Prepare operational status reports and provide updates on workload, workflow, and project activity.
• Coordinate vendor interactions and scheduling activities to support document production and fulfillment services.
• Support process improvement efforts through workflow monitoring and documentation maintenance.
• Assist with departmental communications and stakeholder outreach.
• Support continuous improvement and operational effectiveness initiatives.
• Coordinate training logistics and related administrative activities.
• Maintain departmental records, files, and documentation.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Benefits

• Our Values: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED