Document Production Supervisor (Secretariat Services)

RR Donnelley • New York, NY

7d • Onsite

About The Position

The Document Production Supervisor is responsible for overseeing day-to-day document production and secretariat support services, ensuring high-quality, timely delivery aligned to client expectations. This role leads and develops a small onsite team while serving as the primary point of contact for the client, driving operational excellence, consistency, and continuous improvement. The supervisor operates as a hands-on, working manager, providing direct production support as needed while managing workflows, quality standards, and team performance. The role also supports executive and governance-related activities, including preparation and coordination of materials, and plays a key role in enhancing processes, communication, and overall service delivery through effective stakeholder engagement and use of technology.

Requirements

• Bachelor’s degree or equivalent experience required
• 2+ years’ supervisory experience, preferably within legal, banking, financial services, or large corporate environments
• 3+ years’ experience in document production, word processing, or executive/secretariat support services preferred
• Advanced MS Office skills with ability to produce, format, and manage complex documents and presentations
• Strong grammar, editing, and proofreading skills
• Demonstrated ability to manager teams, drive performance, and foster a culture of quality and continuous improvement
• Strong client service and stakeholder management skills, with ability to engage effectively in executive-facing environments
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Excellent written and verbal communication skills
• Detail-oriented with ability to handle sensitive and confidential information
• Self-motivated with sound judgment and decision-making capability
• Ability to operate as a hands-on, working supervisor supporting production as needed

Nice To Haves

• Experience with workflow tools and document technologies preferred

Responsibilities

• Supervise day-to-day work assignments across document production and secretariat support services, ensuring timely and accurate completion of requests
• Ensure quality service delivery through adherence to standard operating procedures, service expectations, and performance metrics; drive consistency and standardization
• Act as primary onsite contact for the client, building strong relationships and supporting evolving service needs
• Manage client inquiries and escalations, providing timely resolution and implementing solutions to prevent recurrence
• Oversee team development, including onboarding, training, mentoring, and ongoing performance support
• Enable team performance through clear priorities, regular communication, and structured feedback
• Manage workflow and staffing volumes, allocating resources effectively to meet demand and optimize productivity
• Oversee preparation and coordination of executive and governance materials, including agenda support, document production, formatting, version control, and timely distribution
• Support governance workflows, including tracking approvals, maintaining records, and ensuring accuracy and confidentiality of sensitive materials
• Drive process improvements, identifying opportunities to enhance efficiency, ways of working, and communication
• Drive adoption of standardized templates, procedures, and best practices across the team
• Partner with client and internal teams to improve workflow tools, technology usage, and service delivery
• Oversee QA/QC processes, ensuring high-quality, consistent outputs across all deliverables
• Serve as escalation point for team issues and defined workstreams
• Complete required administrative and operational reporting in line with established standards
• Maintain understanding of client business needs and identify opportunities to enhance service delivery
• Foster cross-training and teamwork to support service flexibility and performance
• Operate as a working supervisor, providing hands-on support to manage workload and maintain service levels
• Support client-defined initiatives and continuous improvement efforts

Benefits

• medical coverage
• dental coverage
• vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level